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K
Kwame Legend
Participant
May 23, 2023
Question

Subscription

  • May 23, 2023
  • 1 reply
  • 1025 views

Hello everyone, I have subscribed to Adobe Express on Android. My subscription got cancelled because I had issue with my Visa card. After I resolved the issue, I have subscribed to it but it's still giving error by not loading me account to premium. My Visa card has been deducted by the amount for the month. What do I do? 

This topic has been closed for replies.

1 reply

David__B
Adobe Employee
David__B
Adobe Employee
May 23, 2023

Hi @Kwame Legend 

 

I looked at your account. I don't see an active subscription to Adobe Express. It looks like you had subscribed a few times but then cancelled in each case. I do see an active subscription to Lightroom mobile and wondered if that might be what the charge is in relation to. Does the charge say it is for Adobe Express specifically?

I'd recommend checking that status of Adobe Express subscription following the instructions here: https://support.google.com/googleplay/answer/7018481

 

If you find that you were indeed incorrectly charged for Adobe Express and it wasn't for Lightroom mobile then use the Contact Us button at the bottom of the article to get Google Playstore assistance.

K
Kwame LegendAuthor
Participant
May 23, 2023

Hello David. Thanks for the prompt response. Kindly check from the attached screenshots for clarification on my subscription for Adobe Express on my Android phone. Kindly help me to resolve it. It's been more 24 hours since I subscribed. Thank you. 

K
Kwame LegendAuthor
Participant
May 25, 2023

@Kwame Legend 

 

Thank you for your patience. If you sign out and back in again does it still show you have an active subscription? Is the email you use for the subscription the same one you use here on the forums?


Hello David, I've signed in and out several times and it still shows I have active subscription. When I try to subscribe again, it tells me I have an active subscription and gives an error.

 

Yes, it's the same email address I use for the forum and the subscription. Kindly resolve. 

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