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Participant
August 28, 2023
Question

super slow - really a step back

  • August 28, 2023
  • 1 reply
  • 119 views
the web application is now slower than ever - really frustrating. Spending more time at Canva now...
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1 reply

Anubhav M
Community Manager
Community Manager
September 1, 2023

Hello @JKF10,

 

We understand how frustrating it can be to encounter performance issues while working in Adobe Express. Would you mind trying the following suggestions and let us know if they help:

 

For Windows:

 

If the problem persists, kindly share more information, like the System Information Report (https://nvidia.custhelp.com/app/answers/detail/a_id/2507/~/how-to-generate-a-microsoft-system-information-report) and a screen recording of the problem (https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11), so we can better assist you.

 

For macOS:

 

If the problem persists, kindly share more information, like the macOS System Report (https://support.apple.com/guide/mac-help/get-system-information-about-your-mac-syspr35536/mac) and a screen recording of the problem (https://support.apple.com/en-us/HT208721), so we can better assist you.

 

We appreciate your time and patience in helping us resolve this problem. Looking forward to hearing from you.

 

Thanks,

Anubhav