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Syncing issues with app and computer

New Here ,
Jun 13, 2022 Jun 13, 2022

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Hello,

 

I'm looking for a solution as to why my projects I have created on my MacBook web version of creative express aren't syncing to my iPhone app version of creative express.  It used to sync immediately and now it will be days later and it'll randomly show up.  Suggestions?

 

Thank you,

Kayla 

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Creative , iOS , Problem or error

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correct answers 1 Correct answer

Adobe Employee , Jun 13, 2022 Jun 13, 2022

Hey Kayla,

 

Thanks for reaching out to us; sorry for your experience with Adobe Express. This shouldn't be happening. 

 

Since when are you having trouble with syncing across devices? Also, would you mind checking the mobile app settings and see if "Sync projects" is turned on? (as shown in the screenshot)

File.jpg

You may follow the mentioned steps to see if that makes any difference:

  • Ensure you're logged in from the same Adobe ID from the different devices you're using.
  • Try Signing out and then ba
...

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Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

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Hey Kayla,

 

Thanks for reaching out to us; sorry for your experience with Adobe Express. This shouldn't be happening. 

 

Since when are you having trouble with syncing across devices? Also, would you mind checking the mobile app settings and see if "Sync projects" is turned on? (as shown in the screenshot)

File.jpg

You may follow the mentioned steps to see if that makes any difference:

  • Ensure you're logged in from the same Adobe ID from the different devices you're using.
  • Try Signing out and then back in from all devices.
  • Try reinstalling the mobile app. 

 

Note: Please ensure that your mobile device runs on the latest OS & has the latest Adobe Express app. Also, it has a stable internet connection.

.

We are here to help just let us know about your findings.

 

Thanks,

Amitej

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New Here ,
Jun 13, 2022 Jun 13, 2022

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Thank you so much for your suggestions!  I did an app update as I wasn't aware it was running an older version.  I also logged out of the app and back in and then all of my projects showed up.  Thanks again!

 

Kayla 

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New Here ,
Oct 26, 2022 Oct 26, 2022

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I have the same problem and even though my app on phone is the most updated, I have also done the log out and back, also it's syncing on wifi turned on. none of these are helping and it's a huge problem for work

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New Here ,
Nov 02, 2022 Nov 02, 2022

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I am having this problem as well.

 

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New Here ,
Nov 11, 2022 Nov 11, 2022

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same problem here. Please fix it!

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New Here ,
Dec 08, 2022 Dec 08, 2022

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Hello. I am having the same issues. Projects created on my phone are syncing to my computer but projects created on my computer are NOT syncing to my phone, I have reinstalled, logged out, ensured sync only over Wi-Fi is on without success. Please advise what could be causing this issue. 

 

Thanks!

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Adobe Employee ,
Dec 13, 2022 Dec 13, 2022

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Hi @Fraseraze1 @PatriciaFern @Jenn274922027rj5 @fabio27088694r6m3,

Are you still having trouble with this issue? Ensure that the app is updated to its latest version and that the login method and Adobe ID are the same across multiple devices in use. 


Let us know if the issue persists.

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New Here ,
Dec 19, 2022 Dec 19, 2022

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Yes, I am currently still having this issue.
My iPhone is update to 16.2
My Adobe express is also updated.
I am logged into the same account.

When I create something on the desktop it does not sync to my adobe Express app on the phone

Thank you!




PATRICIA FERNANDEZ '89, Director of Communications
Office of Advancement l (818) 360-0615 l chaminade.org<>

[cid:image001.jpg@01D913A6.B1CDE560]

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New Here ,
Dec 24, 2022 Dec 24, 2022

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Same problem here. 

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New Here ,
Dec 28, 2022 Dec 28, 2022

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Same! Help!!

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New Here ,
Jan 05, 2023 Jan 05, 2023

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Same problem here, please help!

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New Here ,
Jan 18, 2023 Jan 18, 2023

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Same here!! It has been going on for a little while now.

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Participant ,
Jan 20, 2023 Jan 20, 2023

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I use Adobe Express: Graphic Design on Android and Desktop and I am not seeing a Sync option at all. I've uninstalled Adobe Express: Graphic Design and restarted my phone multiple times.

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Community Beginner ,
Jan 20, 2023 Jan 20, 2023

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Same issue here. Ever since the past few months syncing across devices has become non-existent. 

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Participant ,
Jan 21, 2023 Jan 21, 2023

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The option that Amitej S showed in his screenshot isn't there at all. It's not on the desktop or app version so I'm guessing they removed the option sometime between the day he posted that screenshot and now. I was using Adobe Express for a university project so I need this fixed as soon as possible or I'll have to use something else. When I first checked Adobe Express for the projects I did on desktop I saw a few projects like the project with images I was working on but the video project wasn't there. I cleared cache, cleared storage, and even uninstalled the app and reinstalled and now nothing seems to be syncing at all.

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New Here ,
Jan 27, 2023 Jan 27, 2023

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Same problem here. Does not sync, but at arbitrary moments. 

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Participant ,
Jan 27, 2023 Jan 27, 2023

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There's clearly something wrong with the Adobe Express app so I'd recommend using Adobe Express through an internet browser on your phone.

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Same problem.  iPad and iPhone not syncing with MacBook 

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