Syncing issues with app and computer

[KaylaW0521]

Hello,

I'm looking for a solution as to why my projects I have created on my MacBook web version of creative express aren't syncing to my iPhone app version of creative express.  It used to sync immediately and now it will be days later and it'll randomly show up.  Suggestions?

Thank you,

Kayla 

[Amitej S · Accepted solution]

Hey Kayla,

Thanks for reaching out to us; sorry for your experience with Adobe Express. This shouldn't be happening. 

Since when are you having trouble with syncing across devices? Also, would you mind checking the mobile app settings and see if "Sync projects" is turned on? (as shown in the screenshot)

 

You may follow the mentioned steps to see if that makes any difference:

• Ensure you're logged in from the same Adobe ID from the different devices you're using.
• Try Signing out and then back in from all devices.
• Try reinstalling the mobile app. 

Note: Please ensure that your mobile device runs on the latest OS & has the latest Adobe Express app. Also, it has a stable internet connection.

.

We are here to help just let us know about your findings.

Thanks,

Amitej

[KaylaW0521]

Thank you so much for your suggestions!  I did an app update as I wasn't aware it was running an older version.  I also logged out of the app and back in and then all of my projects showed up.  Thanks again!

Kayla 

[Fraseraze1]

I have the same problem and even though my app on phone is the most updated, I have also done the log out and back, also it's syncing on wifi turned on. none of these are helping and it's a huge problem for work

[PatriciaFern]

I am having this problem as well.

[fabio27088694r6m3]

same problem here. Please fix it!

[Jenn274922027rj5]

Hello. I am having the same issues. Projects created on my phone are syncing to my computer but projects created on my computer are NOT syncing to my phone, I have reinstalled, logged out, ensured sync only over Wi-Fi is on without success. Please advise what could be causing this issue. 

Thanks!

[Amitej S]

Hi @Fraseraze1 @PatriciaFern @Jenn274922027rj5 @fabio27088694r6m3,

Are you still having trouble with this issue? Ensure that the app is updated to its latest version and that the login method and Adobe ID are the same across multiple devices in use. 

Let us know if the issue persists.

[PatriciaFern]

Yes, I am currently still having this issue.
My iPhone is update to 16.2
My Adobe express is also updated.
I am logged into the same account.

When I create something on the desktop it does not sync to my adobe Express app on the phone

Thank you!




PATRICIA FERNANDEZ '89, Director of Communications
Office of Advancement l (818) 360-0615 l chaminade.org<>

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[jonathanp46998178]

Same problem here. 

[Kandace27728495kfw3]

Same! Help!!

[zilliams]

Same problem here, please help!

[avetrone]

Same here!! It has been going on for a little while now.

[VoidGhost]

I use Adobe Express: Graphic Design on Android and Desktop and I am not seeing a Sync option at all. I've uninstalled Adobe Express: Graphic Design and restarted my phone multiple times.

[Tifftiffs]

Same issue here. Ever since the past few months syncing across devices has become non-existent. 

[VoidGhost]

The option that Amitej S showed in his screenshot isn't there at all. It's not on the desktop or app version so I'm guessing they removed the option sometime between the day he posted that screenshot and now. I was using Adobe Express for a university project so I need this fixed as soon as possible or I'll have to use something else. When I first checked Adobe Express for the projects I did on desktop I saw a few projects like the project with images I was working on but the video project wasn't there. I cleared cache, cleared storage, and even uninstalled the app and reinstalled and now nothing seems to be syncing at all.

[I28132348bz4l]

Same problem here. Does not sync, but at arbitrary moments. 

[VoidGhost]

There's clearly something wrong with the Adobe Express app so I'd recommend using Adobe Express through an internet browser on your phone.

[Justin25939004old6]

Same problem.  iPad and iPhone not syncing with MacBook