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Rick.Fox
Participant
July 12, 2022
Question

Tech support?

  • July 12, 2022
  • 2 replies
  • 908 views

how do I find technical support for the Adobe Express product? I don't see any help buttons or chat in the product.

Here is my issue...

I get the following message since Friday of last week for all my Instagram posts I'm trying to share via the scheduler....."As this technical issue is less common, our team will need to look into this to identify what went wrong."
Since Friday of last week, no posts have successfully been posted through the scheduler, and this error shows on each post.   
Yet I do not hear from adobe tech support in regard....  Please advise.

Thank you,

Rick  

This topic has been closed for replies.

2 replies

Rick.Fox
Rick.FoxAuthor
Participant
July 12, 2022

Amitej,

 

I have tied poasting and scheduling in google incognito mode and still get the same problem.  It only happens for Instagram and the message is attached,

Participant
July 13, 2022

I am having the same problem as the poster above. I cannot get IG posts past failed. Same issues as above. All is set up correct.

Rick.Fox
Rick.FoxAuthor
Participant
July 13, 2022

Any luck with it working?  i have n to heard back from support.

Amitej S
Community Manager
Community Manager
July 12, 2022

Hi Rick,


Thanks for reaching us, and apologies for the frustration.

I'd like to inform you that there was an issue with the scheduler feature, and our team was working on it. 

Could you try again after clearing the cache/cookies of your browser or working in incognito/private browser mode?

Do let us know if you're still having trouble.

 

Also,

You may reach our technical support directly here: https://helpx.adobe.com/contact.html?rghtup=autoOpen
 

Let us know if you have any further concerns.  

 

Regards,

Amitej