how do I find technical support for the Adobe Express product? I don't see any help buttons or chat in the product.
Here is my issue...
I get the following message since Friday of last week for all my Instagram posts I'm trying to share via the scheduler....."As this technical issue is less common, our team will need to look into this to identify what went wrong."
Since Friday of last week, no posts have successfully been posted through the scheduler, and this error shows on each post.
Yet I do not hear from adobe tech support in regard.... Please advise.
Thanks for reaching us, and apologies for the frustration.
I'd like to inform you that there was an issue with the scheduler feature, and our team was working on it.
Could you try again after clearing the cache/cookies of your browser or working in incognito/private browser mode?
Do let us know if you're still having trouble.
I have tied poasting and scheduling in google incognito mode and still get the same problem. It only happens for Instagram and the message is attached,
I am having the same problem as the poster above. I cannot get IG posts past failed. Same issues as above. All is set up correct.
Any luck with it working? i have n to heard back from support.
Same old. I contacted support via chat last night and they regurgitated everything. They told me to give it "a while" to resolve itself. I asked how long that would be, and she said 4-5 hours. 24 hours later, still won't post on IG.
So I have been bugging them on chat. It remains an issue for many and the only workaround they have at present it to schedule IG posts via their mobile app. They have no idea on when it will be fixed, but they said they would email me so I am guessing I have an open ticket with then. I'll just post them via another service until they get it fixed. I was hopeful when I found this, but so far have been disappointed in being that it's an Adobe program.
Thanks for letting me know your progress with them.
I'm curious as to what service you are using in the meantime?
I'd like to inform you that our engineers are looking into the problem even though some users still have trouble with the scheduler.
Meanwhile, Could you try disconnecting and reconnecting all the social accounts in setup to see if it helps? We'll contact you if there is any update or if our engineering team requires any additional information.
We appreciate your patience.