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Telegram: Creating Stickers PNG errors from Express / Spark

New Here ,
Jun 19, 2022 Jun 19, 2022

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When attempting to upload 512x512px transparent png stickers created in Adobe Express (Spark), Telegram gives this error. "Please attach the image as a file (uncompressed), not as a photo". 

 

I couldn't find information on saving PNGs as uncompressed within Express settings, searching help or here on the Adobe Express community.

 

Anyone else run into this and what was your fix? 

 

Telegram Info: https://core.telegram.org/stickers#static-stickers

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Problem or error , Windows

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correct answers 1 Correct answer

New Here , Jun 21, 2022 Jun 21, 2022

Thanks Amitej for the tip.  The UI I see is a little different than the instructions ya shared ... but I figured it out.  Here's for others that might run into this same question. 

1. /newpack

2. select paperclip 

3. Do not choose "compress file".

4. Uploader will read "file" in the file type.

5. Upload .png, type a title (e.g. Thank You)  & enter

6. Select 1-2 emoji's to associate & enter

7. Rinse and repeat steps 5 and 6

8. /publish

The rest of the online documentation is the same.    

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Adobe Employee ,
Jun 20, 2022 Jun 20, 2022

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Hi @Illuminate.Pro,

 

Thanks for reaching us. I was able to attach a .PNG (transparent background 512x512 px) created in Adobe Express as a telegram sticker.

The steps followed were the same as mentioned in the link you shared.

Note: When attaching the .PNG file, use the 'File' option and not the 'Photo or Video'option.

 

Please refer to the screenshot attached:

First, the PNG was uploaded with the 'Photo or Video' option, giving the error message.

In the Second attempt .PNG was uploaded with the 'File' option

AmitejSandhu_0-1655751728300.png

 

Let us know if this helps.

 

Regards,

Amitej

 

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New Here ,
Jun 21, 2022 Jun 21, 2022

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Thanks Amitej for the tip.  The UI I see is a little different than the instructions ya shared ... but I figured it out.  Here's for others that might run into this same question. 

1. /newpack

2. select paperclip 

3. Do not choose "compress file".

4. Uploader will read "file" in the file type.

5. Upload .png, type a title (e.g. Thank You)  & enter

6. Select 1-2 emoji's to associate & enter

7. Rinse and repeat steps 5 and 6

8. /publish

The rest of the online documentation is the same.    

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Report

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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