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Templates greyed out

New Here ,
Oct 25, 2023 Oct 25, 2023

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I cannot use the templates
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Performance

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Adobe Employee ,
Oct 27, 2023 Oct 27, 2023

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Hi @default331679943iyds8,

 

Welcome to the Adobe Express Community!!

 

This shouldn't be happening; since when are you having this issue? Can you share a screen recording showing where you get these greyed-out templates? 

 

Also, I'd recommend you try again after clearing the cache/cookies of the browser or working on another recommended browser (Edge, Safari, or Google Chrome) to check if that makes any difference. 

 

Let us know about your observations!

 

Best,

Amitej

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