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Unable to add photos to a project

New Here ,
Apr 22, 2022 Apr 22, 2022

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I used to be able to upload and add photos to projects on creative cloud express but recently I've been unable to add photos and use them in projects with the process being halted indefinitely whenever I click "Add your image" or any other alternative to adding an image (screenshot related) . So far I've tried logging in and out of the browser, trying other browsers, trying to see if it was possible to add photos on other projects, trying other devices ALTOGETHER, and all of them have had this same exact issue.

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Adobe Employee ,
Apr 25, 2022 Apr 25, 2022

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Hi Christian, 

 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

 

Thanks

Manmeet

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New Here ,
Feb 01, 2023 Feb 01, 2023

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I'm having the same issue with my mobile app and my laptop. On my iphone when i select the photo to add the app just "glitches" and nothing is added.  On my laptop there is a just a white box where the photo should be when my project is downloaded.  I've reinstalled my app, cleared browser history... did you ever find a successful solution?

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New Here ,
Feb 20, 2023 Feb 20, 2023

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I'm having the same issue, across devices and browsers (including incognito). Super infuriating. Did you ever find a fix?

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Adobe Employee ,
Aug 10, 2023 Aug 10, 2023

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Make sure your browser accepts cookies and does not have script blockers. Be sure to optimize images for the web before you insert them into web pages

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New Here ,
Aug 10, 2023 Aug 10, 2023

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i have the problem and it is happening on all my devices, not able to load any pictures from stock photos

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New Here ,
Sep 02, 2023 Sep 02, 2023

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I have also been having troubles with this as well since the latest update. I have tried signing out and back in and I am unable to upload photos into projects. Is there a resolution to this issue?

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New Here ,
Feb 20, 2024 Feb 20, 2024

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Did you find a fix for this? 

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Adobe Employee ,
Feb 22, 2024 Feb 22, 2024

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Hi 

@cara35589242wxcg

,

 

Are you still experiencing this issue? If yes, could you please share the screen recording of the issue? Are you getting any error messages? Please help us elaborate on the issue more. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

Regards,

Tarun

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New Here ,
Feb 22, 2024 Feb 22, 2024

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Hi, none of those possible fixes resolved the issue. I’m on a MacBook if that makes a difference. I simply click on the “add photos” button and nothing happens. 

 

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024

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Hi 

@cara35589242wxcg

,

 

Thanks for your response. Could you please let us know which browser you are using?  Did you check with another browser? Is it possible for you to share the screenrecording of the issue?

 

We're here to help, just need some info.

 

Regards,

Tarun

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Community Beginner ,
Mar 02, 2024 Mar 02, 2024

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HI when I bring photos over from a file on my mac they show up as gray squares.
I have to save the photo in my assets to use it. this never used to happen, i use a Mac, incognito and i knowit's a glitch because every once in awhile i get lucky and the photo shows up. SOOO frustrating and time consuming-can't easily switch photos when working on a project. I also don't want to create all these 'brand' folders to use one photo. It's new within the past few months. It's a glitch in the software, it can't be that everyone has a cache issue.

 

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi @mpalys,

 

We are sorry for your difficulties. Please let us know which browser you are using.  Did you check with another browser to see if this helps? Is it possible for you to share the screen recording of the issue?

 

We're here to help, I need some info.

 


Thank you,

Neelam

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New Here ,
May 22, 2024 May 22, 2024

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Hi!

I've had the same problem but then used another browser and it did help!

 

Thanks a lot!

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