Unable to add photos to a project

[Christian24160807bgq4]

I used to be able to upload and add photos to projects on creative cloud express but recently I've been unable to add photos and use them in projects with the process being halted indefinitely whenever I click "Add your image" or any other alternative to adding an image (screenshot related) . So far I've tried logging in and out of the browser, trying other browsers, trying to see if it was possible to add photos on other projects, trying other devices ALTOGETHER, and all of them have had this same exact issue.

[Manmeet2016]

Hi Christian, 

Sorry for the trouble. I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks

Manmeet

[magnetic_Euphoria0336]

This didn't work for me.  

[Red Dirt Guy]

I'm having the same issue with my mobile app and my laptop. On my iphone when i select the photo to add the app just "glitches" and nothing is added.  On my laptop there is a just a white box where the photo should be when my project is downloaded.  I've reinstalled my app, cleared browser history... did you ever find a successful solution?

[Aprilinator139]

I'm having the same issue, across devices and browsers (including incognito). Super infuriating. Did you ever find a fix?

[Auniruddha Choudhury]

Make sure your browser accepts cookies and does not have script blockers. Be sure to optimize images for the web before you insert them into web pages

[Abdullah Farhan]

i have the problem and it is happening on all my devices, not able to load any pictures from stock photos

[maryw624]

I have also been having troubles with this as well since the latest update. I have tried signing out and back in and I am unable to upload photos into projects. Is there a resolution to this issue?

[cara35589242wxcg]

Did you find a fix for this? 

[Tarun Saini]

Hi 

@cara35589242wxcg

,

Are you still experiencing this issue? If yes, could you please share the screen recording of the issue? Are you getting any error messages? Please help us elaborate on the issue more. Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies, and let us know if that helps.

Regards,

Tarun

[cara35589242wxcg]

Hi, none of those possible fixes resolved the issue. I’m on a MacBook if that makes a difference. I simply click on the “add photos” button and nothing happens. 

[Tarun Saini]

Hi 

@cara35589242wxcg

,

Thanks for your response. Could you please let us know which browser you are using?  Did you check with another browser? Is it possible for you to share the screenrecording of the issue?

We're here to help, just need some info.

Regards,

Tarun

[mpalys]

HI when I bring photos over from a file on my mac they show up as gray squares.
I have to save the photo in my assets to use it. this never used to happen, i use a Mac, incognito and i knowit's a glitch because every once in awhile i get lucky and the photo shows up. SOOO frustrating and time consuming-can't easily switch photos when working on a project. I also don't want to create all these 'brand' folders to use one photo. It's new within the past few months. It's a glitch in the software, it can't be that everyone has a cache issue.

[Neelamk]

Hi @mpalys,

We are sorry for your difficulties. Please let us know which browser you are using.  Did you check with another browser to see if this helps? Is it possible for you to share the screen recording of the issue?

We're here to help, I need some info.

Thank you,

Neelam

[NGM01]

Hi!

I've had the same problem but then used another browser and it did help!

Thanks a lot!

[Vivid-Competition]

I now have the same

issue. It was fine yesterday then I updated the app and it has all gone wrong. iOS 18.4beta

[David__B]

Hi @Vivid-Competition

I tested on my iPhone using iOS 18.3.1 but wasn't able to recreate the issue. I wondered if it might be related to the beta version of iOS? Would it be possible to downgrade to a supported version and test if the issue persists? https://adobe.ly/4h1kC5t

Best,
Dave

[Vivid-Competition]

Hi,

I’ve been running beta for months (even before using adobe) it was fine up until the last update which is believe adobe did yesterday. I have uninstalled and reinstalled the app, restarted my device, and hard reset it but still it does not want to play ball. Without completely resetting my phone, I cannot downgrade my iOS.

Kind regards

Jason 

[tara_5697]

I am now also experiencing the same issue as of yesterday, March 1. I have tried all of the troubleshooting options, to no avail. 

[magnetic_Euphoria0336]

I am having the same issues across all Apple devices.  Is there a fix for this???

[Nuuja · Accepted solution]

There is a bug in the iOS 18.4 beta that causes this, bug logged with Apple. In the meantime, you can workaround by un-installing the iOS beta

[magnetic_Euphoria0336]

Is there another way?  Seems like a pain to have to uninstall the beta version.  Has this issue been reported to apple and adobe?  

[tara_5697]

Uninstalling the beta software on my phone is bonkers. I'll just use Canva, thanks. 

[Nuuja]

We have not found any workaround short of reverting to a backup of your phone/iPad prior to updating to the iOS beta release.  Apple is aware of the bug and is working on it. Using beta software unfortunately carries risks, such as this type of bug.  

[xMEEPOx]

I have used adobe express on iphone for quite a while. Now it isnt allowing me to upload a photo from the phone. Tried reinstalling. No luck. When I choose my photo it kind of does a sudden glitch and no photo appears.