Participant

Question

Unable to Download animation with audio

Forum|Forum|2 years ago
January 20, 2024
3 replies
1438 views

Im having trouble downloading animation with audio. After i choose the character and background, i add the audio files, it shows me a preview but wont let me download it. It keeps saying access to document has timed out.

A

amit_7304

Participant

Facing same issue .

Tarun Saini

Community Manager

Hi

@amit_7304

,

We're sorry to hear about this. Did you try the steps mentioned above? If so, can you please share the project URL with us to investigate further?

Regards,

Tarun

A

amit_7304

Participant

https://new.express.adobe.com/tools/animate-from-audio/?referrer=https%3A%2F%2Fwww.google.com%2F&url=%2Fin%2Fexpress%2Fcreate%2Fanimation&placement=columns-1&locale=en-IN&contentRegion=in&%24web_only=true&_branch_match_id=1377716089163753383&_branch_referrer=H4sIAAAAAAAAAyWOwWrDMBBEv8a62aYtuRREKAXjXgLJodciKxNbRNoVK7nqqd%2FeDYVhZ9jdgbfVmsvrOLorLyjZyT1zqX3DMrichxjoPmL8%2FJ6SnOt8mJej4AYRiN0e1e7lrXueVK21YWVeIwbPSRdml2jVA%2BnATxaUoskLXIUGRyG5GphMjs4jgar1HPdEpX8ykb2LsKD%2B42Q8U9XzBau%2B20Dm9x8i0Pq1CLeiNO%2BbcMIfMPamR88AAAA%3D

A

Astonishing_happiness3927

Participant

Right and I am going to do it with iphone apple apple watch series and get black to have to audio ai stock price history

thejanebradbury

Community Expert

Is your audio in the correct format? MP3, AIF, WAV or MP4

Is your audio 2 minutes or less?

Is your audio less than 1GB?

M

Mothie34916098bdpkAuthor

Participant

Yes, it’s mp3 format. Now I have seem to run into another error. Every time
I upload the audio with the animation, the page automatically refreshes
prompting me to log in

M

Minh35673643tsh0

Participant

Hi @Mothie34916098bdpk,

Apologies for the late response and also for the frustration & difficulties you faced with the new Adobe Express. Do you still see the issue of the file not opening? Which browser are you using?

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

Also, try restarting your computer.

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

Thank you,

Neelam

I also encountered the same situation, I also tried the above methods but without success, hoping to receive support.

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