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W
Wishful Beginner
Participant
April 15, 2025

Unable to download project (any format). Getting the following error message: "Download failed - We're experiencing a temporary Adobe Stock service outage. Please try again later or contact Adobe Support for help." I've tried other browers, cleared cache, tried over course of several days.

    W
    Wishful Beginner
    Participant
    April 16, 2025

    Thank you for responding.  I have tried this on both Microsoft Edge and Chrome browsers, and have cleared the cache on both.  I have two adobe accounts and this happens on both.  Since this happens on my Windows work computer, but not on my home Mac, I wonder if that has anything do to with it.  If I have to speak with my work IT department about this, what issues might be causing this error?

     

     

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    April 16, 2025

    Hey, @Wishful Beginner. Since you are able to download the project on your home computer/network, the issue might be with the work network. You may need to ask your IT administrator to whitelist Adobe domains. Please refer: https://adobe.ly/42zBFq0

    Also, please share the affected project URL with us via the Community DM. We'd like to test it on our end as well. 

     

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