Unable to download MP$ from Adobe Express

Question

I've created a simple animation using my own images, but everytime I try and download the animation as an MP4 I get the following error: Download failed - An error occured while downloading your file. Please try again. Can you advise how I can resolve this?

David__B · Answer

Hi @Bryan27206616s613

Sorry to hear about your difficulties. I would test these and see if they help

Try downloading in a few different browsers (computer)
Try clearing the browser cache - https://adobe.ly/3OIKeZm
Test downloading in incognito/private browsing mode - https://adobe.ly/4f725nc
Create a duplicate instance of the file and try downloading that

Please let me know if these help,
Dave

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