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Mohammed24146925s7ob
Participant
April 22, 2022
Question

Unable to download PDF, unknown image format code 500 error

  • April 22, 2022
  • 1 reply
  • 2439 views

when ever i try to download as pdf it says to me this

 

Unknown image format.
code: 500
requestId: 2FPKK6JgUFHYjO6Ym9XT3Pv7WxVJRfRa

    This topic has been closed for replies.

    1 reply

    Amitej S
    Community Manager
    Amitej SCommunity Manager
    Community Manager
    April 22, 2022

    Hey there,

     

    Could you try downloading pdf after clearing the cache and cookies of the browser you're using, or you may also try to work in incognito browser mode to see if that makes any difference? 

    Also, Is it happening with a specific project or with all projects? Would it be possible to share a screenshot of the error for reference?

     

    We are here to help just need some more info.

     

    Regards

    Amitej

      MelOlsenDesign
      MelOlsenDesign
      Participant
      May 6, 2022

      I'm having the same issue. Here is the screenshot. I'll try clearing my cache and cookies and see if it helps. I have created two similar collages today and downloaded them as PDF files without any issue. I don't know why the third is giving me issues?

       

      Amitej S
      Community Manager
      Amitej SCommunity Manager
      Community Manager
      May 6, 2022

      Hi @MelOlsenDesign, Thanks for reaching us. Please do let us know if the steps mentioned above work for you. Also, Could you try signing out and then back in again to check if that makes any difference.

       

      Regards

      Amitej

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