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Unable to download PDF, unknown image format code 500 error

New Here ,
Apr 21, 2022 Apr 21, 2022

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when ever i try to download as pdf it says to me this

 

Unknown image format.
code: 500
requestId: 2FPKK6JgUFHYjO6Ym9XT3Pv7WxVJRfRa

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hey there,

 

Could you try downloading pdf after clearing the cache and cookies of the browser you're using, or you may also try to work in incognito browser mode to see if that makes any difference? 

Also, Is it happening with a specific project or with all projects? Would it be possible to share a screenshot of the error for reference?

 

We are here to help just need some more info.

 

Regards

Amitej

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New Here ,
May 06, 2022 May 06, 2022

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I'm having the same issue. Here is the screenshot. I'll try clearing my cache and cookies and see if it helps. I have created two similar collages today and downloaded them as PDF files without any issue. I don't know why the third is giving me issues?

Screen Shot 2022-05-06 at 12.05.12 PM.png

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Adobe Employee ,
May 06, 2022 May 06, 2022

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Hi @MelOlsenDesign, Thanks for reaching us. Please do let us know if the steps mentioned above work for you. Also, Could you try signing out and then back in again to check if that makes any difference.

 

Regards

Amitej

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