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monodelespacio
Participant
May 1, 2024
Answered

Unable to logg in to Adobe Express mobile device

  • May 1, 2024
  • 2 replies
  • 998 views

As of today I can't login on my iPhone to Adobe Express. After 2 hours in costumer service, I can only access through the browser version.  Tried deleting the app, restarting, deleting cookies, using google's dns on my phone to no luck. 

    Correct answer Andy Lambert

    Hi @monodelespacio , from speaking to the team it looks like Its a problem where a url that the app is trying to navigate does not appear to exist. Possibly you have a firewall on your phone that is blocking access to new.express.adobe.com or a related url we use?

     

    Could you try going to https://new.express.adobe.com in iOS Safari and see if you get the same error? If you so, we'll know it's a firewall issue. 

    2 replies

    Andy Lambert
    Community Manager
    Andy LambertCommunity ManagerCorrect answer
    Community Manager
    May 2, 2024

    Hi @monodelespacio , from speaking to the team it looks like Its a problem where a url that the app is trying to navigate does not appear to exist. Possibly you have a firewall on your phone that is blocking access to new.express.adobe.com or a related url we use?

     

    Could you try going to https://new.express.adobe.com in iOS Safari and see if you get the same error? If you so, we'll know it's a firewall issue. 

    Thanks!Andy
      Andy Lambert
      Community Manager
      Andy LambertCommunity Manager
      Community Manager
      May 1, 2024

      I'm sorry about this @monodelespacio  - we'll take a look into this. 

      Thanks!Andy
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