Unable to open project - Creative Cloud Express

[effeegee]

Being ping-ponged around the place - trying to contact support about editing a Spark post which gives an error message:

"Unable to open project

Please contact support and include the following details:

URL: https://express.adobe.com/sp/design/page/urn:aaid:sc:EU:2ee44c79-2769-4fbf-9705-86b395e7284e

AdobeId: 5ADC6EC14BE0475F0A04B82B@AdobeID

Time: Mon Dec 13 2021 17:31:23 GMT+0000 (Greenwich Mean Time)

Error: AdobeDCXError: [NETWORK_ERROR] Error downloading an asset" 

Moderator note: changed your title to reflect your actual issue. Thanks!

[effeegee]

What a complete and utter SNAFU Creative Cloud Express is.  Bug ridden, changing without warning failing to implement suitable links not providing for transitions, no effective T&Cs clarification … I can go on but please sort it out quickly so that work on a Spark project can resume.    

[Rojeda07]

I have the same problem:

No es posible abrir el proyecto

Por favor, contacta con asistencia técnica e incluye los siguientes detalles:

URL: https://express.adobe.com/es-ES/sp/design/page/urn:aaid:sc:US:65e7b8f3-98dc-4d4a-ac98-2bcd10817678

AdobeId: 021C054D5E8B62090A495CD1@AdobeID

Time: Mon Dec 13 2021 12:30:26 GMT-0600 (hora estándar central)

Error: AdobeDCXError: [NETWORK_ERROR] Error downloading an asset

[Kevin-Monahan]

Are you clear of your issue now, Rojeda? We hope so. Let us know.

Thanks,
Kevin

[Colin_Fitz]

Hi effeegee,

Sorry about your first experience with Creative Cloud Express.  I've passed along your feedback to the various teams. 

In the meantime can you try clearing your cache? 

Hope that helps but if not let me know and we can continue to troubleshoot.

CM

[CourtK]

I have this exact issue. My project is a grad school assignment that is due this week, so that's fun. I'm glad it's not just me?

[Kevin-Monahan]

Hi CourtK,

Sorry about that. Have you attempted the troubleshooting steps of clearing your browser cache and logging in to a new "Icognito" (Chrome), "Private" (Safari) browser window (or similar)? Please let us know. We hope we can assist you in getting back on track.

Thanks,
Kevin

[Chris22244353ptiy]

Anyone try clearing cache, does this work for this error message?

[effeegee · Accepted solution]

Hello, incognito gave me access to edit again but Chrome (browser?) required cleared cache to edit.   

[Kevin-Monahan]

Thanks for letting us know efffeegee. I hope all is going well now.

Thanks,

Kevin

[_Lydia_]

I did that and it did not work.

[Kevin-Monahan]

Checking in back in with you _Lydia. Is everything OK now, or are you still facing these issues? I hope not, but please let us know.

Thanks,
Kevin

[Kevin-Monahan]

Still facing issues, Chris? Tell us more, if so. We are here to help.

Thanks,
Kevin

[CourtK]

Yes, and this worked for me. Thank you.

[Kevin-Monahan]

Very cool! Thanks for letting us know, CourtK. You're a real gent.

Regards,
Kevin

[Southside Jukes]

It still doesn't work -- going on several days, now!

It worked on December 22 on my Win 7 / Firefox PC and network. It has not worked since.

We have tried running the Mobile app on my network and that works fine.

But, I don’t do this kind of work on a tablet / phone. I do my work on a PC.

Here’s what we know:

1. The PC version still does not open a project in Win 7 running Firefox.
2. The PC version still does not open a project in Win 10 running Chrome.
3. The PC version still does not open a project after logging into Mobile, syncing, logging out, clearing cache / cookies on PC
4. The PC version still does not open a project in Incognito in Windows 10 mode
5. The PC version still does not open a project in Private Window in Windows 7
6. The PC version still does not open a NEW project created yesterday

So, let’s see if there’s something you can do on your end to fix the problem. It appears that the migration from Spark to ACE was not successful and/or my files are corrupted.

[Kevin-Monahan]

SJ,

As we understand it, your issue is resolved. In another thread, you said you had trouble migrating your corporate account which tripped up your Spark log in, but you were able to fix it. Glad about that.

Regards,
Kevin

[Southside Jukes]

Nope! If it's a migration problem, my account is stil in limbo...

[Kevin-Monahan]

I apologize for that @Southside Jukes - I thought your case was sorted.

Are you in contact with our chat and call Help representatives? Have they promised a call back? If not, shoot me a private message and I will do my best to get your case resolved. OK? 

Kind Regards,
Kevin