Copy link to clipboard
Copied
Please contact support and include the following details:
URL: https://express.adobe.com/sp/design/page/urn:aaid:sc:EU:2ee44c79-2769-4fbf-9705-86b395e7284e
AdobeId: 5ADC6EC14BE0475F0A04B82B@AdobeID
Time: Mon Dec 13 2021 17:31:23 GMT+0000 (Greenwich Mean Time)
Error: AdobeDCXError: [NETWORK_ERROR] Error downloading an asset"
Moderator note: changed your title to reflect your actual issue. Thanks!
Hello, incognito gave me access to edit again but Chrome (browser?) required cleared cache to edit.
Copy link to clipboard
Copied
What a complete and utter SNAFU Creative Cloud Express is. Bug ridden, changing without warning failing to implement suitable links not providing for transitions, no effective T&Cs clarification … I can go on but please sort it out quickly so that work on a Spark project can resume.
Copy link to clipboard
Copied
I have the same problem:
Por favor, contacta con asistencia técnica e incluye los siguientes detalles:
URL: https://express.adobe.com/es-ES/sp/design/page/urn:aaid:sc:US:65e7b8f3-98dc-4d4a-ac98-2bcd10817678
AdobeId: 021C054D5E8B62090A495CD1@AdobeID
Time: Mon Dec 13 2021 12:30:26 GMT-0600 (hora estándar central)
Error: AdobeDCXError: [NETWORK_ERROR] Error downloading an asset
Copy link to clipboard
Copied
Are you clear of your issue now, Rojeda? We hope so. Let us know.
Thanks,
Kevin
Copy link to clipboard
Copied
Hi effeegee,
Sorry about your first experience with Creative Cloud Express. I've passed along your feedback to the various teams.
In the meantime can you try clearing your cache?
Hope that helps but if not let me know and we can continue to troubleshoot.
CM
Copy link to clipboard
Copied
I have this exact issue. My project is a grad school assignment that is due this week, so that's fun. I'm glad it's not just me?
Copy link to clipboard
Copied
Hi CourtK,
Sorry about that. Have you attempted the troubleshooting steps of clearing your browser cache and logging in to a new "Icognito" (Chrome), "Private" (Safari) browser window (or similar)? Please let us know. We hope we can assist you in getting back on track.
Thanks,
Kevin
Copy link to clipboard
Copied
Anyone try clearing cache, does this work for this error message?
Copy link to clipboard
Copied
Hello, incognito gave me access to edit again but Chrome (browser?) required cleared cache to edit.
Copy link to clipboard
Copied
Thanks for letting us know efffeegee. I hope all is going well now.
Thanks,
Kevin
Copy link to clipboard
Copied
I did that and it did not work.
Copy link to clipboard
Copied
Checking in back in with you _Lydia. Is everything OK now, or are you still facing these issues? I hope not, but please let us know.
Thanks,
Kevin
Copy link to clipboard
Copied
Still facing issues, Chris? Tell us more, if so. We are here to help.
Thanks,
Kevin
Copy link to clipboard
Copied
Yes, and this worked for me. Thank you.
Copy link to clipboard
Copied
Very cool! Thanks for letting us know, CourtK. You're a real gent.
Regards,
Kevin
Copy link to clipboard
Copied
It still doesn't work -- going on several days, now!
It worked on December 22 on my Win 7 / Firefox PC and network. It has not worked since.
We have tried running the Mobile app on my network and that works fine.
But, I don’t do this kind of work on a tablet / phone. I do my work on a PC.
Here’s what we know:
So, let’s see if there’s something you can do on your end to fix the problem. It appears that the migration from Spark to ACE was not successful and/or my files are corrupted.
Copy link to clipboard
Copied
SJ,
As we understand it, your issue is resolved. In another thread, you said you had trouble migrating your corporate account which tripped up your Spark log in, but you were able to fix it. Glad about that.
Regards,
Kevin
Copy link to clipboard
Copied
Nope! If it's a migration problem, my account is stil in limbo...
Copy link to clipboard
Copied
I apologize for that @Southside Jukes - I thought your case was sorted.
Are you in contact with our chat and call Help representatives? Have they promised a call back? If not, shoot me a private message and I will do my best to get your case resolved. OK?
Kind Regards,
Kevin