Unsupported file type uploading iPhone photos

[Lawrence37014195gwuc]

I cannot upload iPhone photos into express projects. Every time I try uploading, I get an unsupported file type error for a .heic file. (all iPhone photos are .heic)

is there a way around this?

[Tarun Saini]

Hi 

@Lawrence37014195gwuc

,

We're sorry for the delay. Could you please tell us the iOS version of the iPhone you are using? Is it happening with all photos or with some specific ones?

You my want to see the list of Adobe Express system requirements article for more info- https://adobe.ly/4cpxj8i

Regards,

Tarun

[jane-e · Accepted solution]

@Lawrence37014195gwuc 

There are three things to try. Only the first will help you for immediate use.

Convert

You can convert the Heic files to jpeg or png, then use that file in Adobe Express. This is the best choice for immediate use on existing Heic files.

"If you open an HEIF image in Photos or Preview on your Mac, choose File > Export, then choose a format such as JPEG or PNG before saving."

Disable

For future images, you can disable Heic on your iPhone:

"Though capturing in HEIF and HEVC format is recommended, you can set these devices to capture media using the older formats, which are more broadly compatible with other devices and operating systems:

1. Go to Settings > Camera.
2. Tap Formats.
3. Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format, and only when using iOS 11 or later, or iPadOS.
4. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency."

See this help page from Apple for details:

https://support.apple.com/en-us/116944

Feature request

A third thing you can do is to make a feature request on UserVoice where the product developers will see it. If it is ever implemented, it won't be immediate.

https://adobeexpress.uservoice.com/forums/951181-adobe-express

Also, the weblink posted earlier ( https://helpx.adobe.com/express/system-requirements.html ) only shows devices you where you can use Adobe Express. It does not tell you anything about file formats and Heic.

Jane

[AlexxaReneee]

I’m getting an unsupported file type when selecting photos I take on my Iphone 14max pro. I’m not sure what’s wrong, started after the update. “ Unsupported file type IMG _ 6228.heic couldn't be uploaded to your project because this file type is not supported. Please try again with one of the following file types: 264, 3gp, aac, adts, ai, avi, crm, f4v, gif, jpeg, jPg, miv, m2p, m2t, m2ts, m4a, mav, mov, mp3, mp4, mpeg, mpg, msvideo, mts, png, psd, psdt, quicktime, ts, tts, wav, webm, webp, wmv, xm4a, xwav”

[Lyn_D]

@AlexxaReneee, I've moved your post to this thread. @jane-e has answered your question here.

[inkify]

Hi @Lyn_D  and @Tarun Saini - can you please provide any update on this? I'm happy to make a formal complaint as a working designer who has used adobe since Photoshop was Aldus. How ridiculous is it to expect us to be a part of complicated workflows like Socials with other teams and have to CONVERT every incoming HEIC before using in Express? I'm telling you now, it's got me using a workflow that DOESN'T include Adobe Express, it's as simple as that. 
Adobe Express is supposed to be quick and agile, so you can pump out impressive content with minimum fuss. How does Adobe expect to compete with competitors like Canva (who, by the way, my clients are increasingly wanting me to use because THEY like it) and even what the social platforms are bringing with their in-built design tools which work with HEIC seemlessly?
Do you really think it's appropriate, or even practical to suggest we ask any iphone colleagues, volunteers, senior leaders... to change the settings on their own devices to suit our workflow? I'm at a loss to understand how Global Multi-Billion Dollar entities like Apple & Adobe couldn't play nice with each other and give their users a break. We pay enough for your services. Make it work - yeah?

[jane-e]

...as a working designer who has used adobe since Photoshop was Aldus.

By @inkify

Photoshop was never Aldus. Are you thinking of Aldus PageMaker where the Aldus engineers created the early versions of InDesign? Or Aldus Freehand? Other Aldus apps are listed here:
https://en.wikipedia.org/wiki/Aldus_Corporation

Adobe Photoshop was developed in 1987 by the American brothers Thomas and John Knoll, who sold the distribution license to Adobe Systems Incorporated in 1988.

Jane

[inkify]

Ok Pardon me Jane. I got my Design History Nerd Hat on backwards. I'm sitting in the naughty corner, so explain it to me like I'm the irritated and snarky idiot I clearly am. You see, I'm old now Jane. Most designers die at 50. Do you know why? Because they burn out and die Jane. Because the system that relies on their creative spark will slowly wear them down until they hate themselves and maybe don't have the will to create anymore.
So tell me,  why can't the hallowed halls of corporate leveraged creativity (ie Apple & Adobe) [cursing removed] get their biznass sorted to give us formats that work across platforms and talk together seamlessly? We pay enough for this to be a basic function of the "Createive Cloud" concept of multiple parts working together, right? We pay to be a member of a powerful ecosystem, right?
Why am I being so ironic, wasting my time in forums like this with a serious issue that is already wasting my time every day? Good luck young designers! May the force be with you, because I have lost mine.

[Matthew226471775x0c]

Given this is a common format, would be great to support HEIC or convert files upon import. We know Adobe can do that.

[inkify]

Right? I'm not crazy? It's a common format which will only get more popular everyday if iphones are out there capturing content in a space saving way. Designers have to cope with material from others workflows, and although it would be nice, we rarely have control over what shape the file hygiene is in... 

[inkify]

@Lyn_D @Lawrence37014195gwuc Any update on the HEIC in Adobe Express situation?