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There are three things to try. Only the first will help you for immediate use.
Convert
You can convert the Heic files to jpeg or png, then use that file in Adobe Express. This is the best choice for immediate use on existing Heic files.
"If you open an HEIF image in Photos or Preview on your Mac, choose File > Export, then choose a format such as JPEG or PNG before saving."
Disable
For future images, you can disable Heic on your iPhone:
"Though capturing in HEIF and
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Hi
@Lawrence37014195gwuc,
We're sorry for the delay. Could you please tell us the iOS version of the iPhone you are using? Is it happening with all photos or with some specific ones?
You my want to see the list of Adobe Express system requirements article for more info- https://adobe.ly/4cpxj8i
Regards,
Tarun
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There are three things to try. Only the first will help you for immediate use.
Convert
You can convert the Heic files to jpeg or png, then use that file in Adobe Express. This is the best choice for immediate use on existing Heic files.
"If you open an HEIF image in Photos or Preview on your Mac, choose File > Export, then choose a format such as JPEG or PNG before saving."
Disable
For future images, you can disable Heic on your iPhone:
"Though capturing in HEIF and HEVC format is recommended, you can set these devices to capture media using the older formats, which are more broadly compatible with other devices and operating systems:
See this help page from Apple for details:
https://support.apple.com/en-us/116944
Feature request
A third thing you can do is to make a feature request on UserVoice where the product developers will see it. If it is ever implemented, it won't be immediate.
https://adobeexpress.uservoice.com/forums/951181-adobe-express
Also, the weblink posted earlier ( https://helpx.adobe.com/express/system-requirements.html ) only shows devices you where you can use Adobe Express. It does not tell you anything about file formats and Heic.
Jane
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@AlexxaReneee, I've moved your post to this thread. @jane-e has answered your question here.
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Hi @Lyn_D and @Tarun Saini - can you please provide any update on this? I'm happy to make a formal complaint as a working designer who has used adobe since Photoshop was Aldus. How ridiculous is it to expect us to be a part of complicated workflows like Socials with other teams and have to CONVERT every incoming HEIC before using in Express? I'm telling you now, it's got me using a workflow that DOESN'T include Adobe Express, it's as simple as that.
Adobe Express is supposed to be quick and agile, so you can pump out impressive content with minimum fuss. How does Adobe expect to compete with competitors like Canva (who, by the way, my clients are increasingly wanting me to use because THEY like it) and even what the social platforms are bringing with their in-built design tools which work with HEIC seemlessly?
Do you really think it's appropriate, or even practical to suggest we ask any iphone colleagues, volunteers, senior leaders... to change the settings on their own devices to suit our workflow? I'm at a loss to understand how Global Multi-Billion Dollar entities like Apple & Adobe couldn't play nice with each other and give their users a break. We pay enough for your services. Make it work - yeah?
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...as a working designer who has used adobe since Photoshop was Aldus.
By @inkify
Photoshop was never Aldus. Are you thinking of Aldus PageMaker where the Aldus engineers created the early versions of InDesign? Or Aldus Freehand? Other Aldus apps are listed here:
https://en.wikipedia.org/wiki/Aldus_Corporation
Adobe Photoshop was developed in 1987 by the American brothers Thomas and John Knoll, who sold the distribution license to Adobe Systems Incorporated in 1988.
Jane