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Unsupported file type uploading iPhone photos

New Here ,
Apr 26, 2024 Apr 26, 2024

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I cannot upload iPhone photos into express projects. Every time I try uploading, I get an unsupported file type error for a .heic file. (all iPhone photos are .heic)

 

is there a way around this?

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Image Editor , iOS

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correct answers 1 Correct answer

Community Expert , Jun 19, 2024 Jun 19, 2024

@Lawrence37014195gwuc 

 

There are three things to try. Only the first will help you for immediate use.

 

Convert

You can convert the Heic files to jpeg or png, then use that file in Adobe Express. This is the best choice for immediate use on existing Heic files.

"If you open an HEIF image in Photos or Preview on your Mac, choose File > Export, then choose a format such as JPEG or PNG before saving."

 

Disable

For future images, you can disable Heic on your iPhone:

"Though capturing in HEIF and

...

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Adobe Employee ,
Jun 19, 2024 Jun 19, 2024

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Hi 

@Lawrence37014195gwuc

,

 

We're sorry for the delay. Could you please tell us the iOS version of the iPhone you are using? Is it happening with all photos or with some specific ones?

 

You my want to see the list of Adobe Express system requirements article for more info- https://adobe.ly/4cpxj8i

 

Regards,

Tarun

 

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Community Expert ,
Jun 19, 2024 Jun 19, 2024

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@Lawrence37014195gwuc 

 

There are three things to try. Only the first will help you for immediate use.

 

Convert

You can convert the Heic files to jpeg or png, then use that file in Adobe Express. This is the best choice for immediate use on existing Heic files.

"If you open an HEIF image in Photos or Preview on your Mac, choose File > Export, then choose a format such as JPEG or PNG before saving."

 

Disable

For future images, you can disable Heic on your iPhone:

"Though capturing in HEIF and HEVC format is recommended, you can set these devices to capture media using the older formats, which are more broadly compatible with other devices and operating systems:

  1. Go to Settings > Camera.
  2. Tap Formats.
  3. Tap Most Compatible. This setting is available only on devices that can capture media in HEIF or HEVC format, and only when using iOS 11 or later, or iPadOS.
  4. All new photos and videos will now use JPEG or H.264 format. To return to using the space-saving HEIF and HEVC formats, choose High Efficiency."

 

 

See this help page from Apple for details:

https://support.apple.com/en-us/116944

 

 

Feature request

A third thing you can do is to make a feature request on UserVoice where the product developers will see it. If it is ever implemented, it won't be immediate.

https://adobeexpress.uservoice.com/forums/951181-adobe-express

 

Also, the weblink posted earlier ( https://helpx.adobe.com/express/system-requirements.html ) only shows devices you where you can use Adobe Express. It does not tell you anything about file formats and Heic.

 

Jane

 

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New Here ,
May 05, 2024 May 05, 2024

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I’m getting an unsupported file type when selecting photos I take on my Iphone 14max pro. I’m not sure what’s wrong, started after the update. “ Unsupported file type IMG _ 6228.heic couldn't be uploaded to your project because this file type is not supported. Please try again with one of the following file types: 264, 3gp, aac, adts, ai, avi, crm, f4v, gif, jpeg, jPg, miv, m2p, m2t, m2ts, m4a, mav, mov, mp3, mp4, mpeg, mpg, msvideo, mts, png, psd, psdt, quicktime, ts, tts, wav, webm, webp, wmv, xm4a, xwav”

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Adobe Employee ,
Jul 09, 2024 Jul 09, 2024

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@AlexxaReneee, I've moved your post to this thread. @jane-e has answered your question here.

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