URGENT: Can't Publish Instagram posts via Adobe Express

I am having this same problem. Tried to Refresh token and it did not resolve my issue. I've also tried following the Facebook tutorial but my Facebook doesn't look like that anymore. 

I've had problems with Express in the past, but I have been able to "Refresh Instagram Token" and got my posts working again. But this no longer works. Same Express publishing to the same IG account now fails with every scheduled post. I get the Token Refreshed message, but when I try to publish, it fails. (I also restarted the Chrome browser.)

Is this a know issue and curretly beig addressed? Do I eed to open a new ticket?

I just started using the Adobe Express and tried to publish a reel. It published to FaceBook (oddly as a video instead of a reel), but the fails to publish to Instagram. I have scoured through the related posts for this, have disconnected and reconnected my socials without any error or issue - all settings work and look as they should. There was never a sign of any issue until it fails with the "Whoops, looks like we couldn’t publish your post. But don’t worry, you can fix this in just a few clicks." I will "Refresh the Instagram token" without any issue and try again with the same fail.

Are there other aspects of a reel that would prevent it from publishing to Instagram? I am seeing a weird issue with Instagram where I have tried to switch my account type from a Creator to a Business to troubleshoot this and the setting does not stick - it keeps reverting back when I log out. This is only on the desktop version as it shows as a Business Account on iOS - so perhaps this is related but shouldn't it be avilable to publish to a Creator or Business account type anyway? I use the Meta Business Suite and I wonder if recent updates there have caused an issue. Regardless, I have just spent the afternoon building a time sensetive reel that I have lost the window on and am beyond frustrated troubleshooting ridiculous account connection issues. Any advice (I have watched and tried the steps in all the videos) would be appreciated.

I'm having the same problem, all my socials are properly connected but I can't schedule or post anything. Extremely frustrating!

I;m sorry to hear this @Katy-Jayne28908493vgmg , we should be able to get this sorted for you. Would you find mind checking that your Insstagram and Facebook connection is set up correctly? 

This video will help here https://www.youtube.com/watch?v=m5C-a6DnHpw 

Thanks,

Andy