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Video Background remove is not working

New Here ,
Oct 11, 2023 Oct 11, 2023

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Initially, when I removed my video's background it was working fine but for a few days it's not working. Can you help me with that problem

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Adobe Employee ,
Oct 20, 2023 Oct 20, 2023

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Hi there,

 

Could you please help us with your Adobe ID? What happens when you try to remove the video background? Are you getting any error messages? Which browser are you using?

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 

Regards,

Tarun

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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If it worked before and stopped working, that could be symptom of a memory problem.

Restart your computer.

 

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

 

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Dec 13, 2023 Dec 13, 2023

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same problem nothing is working..

 

 

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Adobe Employee ,
Dec 26, 2023 Dec 26, 2023

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Hi @Jawad34234775f0pl,

 

 

We are sorry for your difficulties. Could you please let us know what happens when you try to remove the video background? Are you getting any error messages? Which browser are you using?

 

Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.

 Also, try restarting your computer.

 

From Windows browser: Ctrl + Shift + Delete

From Mac browser: Cmd + Shift + Delete

 

Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.

 

Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.

 

Thank you,

Neelam

 

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