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Initially, when I removed my video's background it was working fine but for a few days it's not working. Can you help me with that problem
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Hi there,
Could you please help us with your Adobe ID? What happens when you try to remove the video background? Are you getting any error messages? Which browser are you using?
Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.
Regards,
Tarun
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If it worked before and stopped working, that could be symptom of a memory problem.
Restart your computer.
From Windows browser: Ctrl + Shift + Delete
From Mac browser: Cmd + Shift + Delete
Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.
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same problem nothing is working..
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We are sorry for your difficulties. Could you please let us know what happens when you try to remove the video background? Are you getting any error messages? Which browser are you using?
Have you tried using the other suggested browsers (Safari, Microsoft Edge, and Google Chrome) to see if it makes a difference? Try clearing the browser's cache and cookies to check if that helps.
Also, try restarting your computer.
From Windows browser: Ctrl + Shift + Delete
From Mac browser: Cmd + Shift + Delete
Hard refresh: Ctrl / Cmd + F5 or Ctrl/Cmd + R.
Please let us know if this helps. It also helps us with a screen recording of the workflow to investigate further.
Thank you,
Neelam