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A
Anonymous
January 22, 2022
Answered

Where did my Spark projects go?

  • January 22, 2022
  • 10 replies
  • 9040 views

I've always worked with pleasure in Adobe Spark. Today, when I opened the Web App, all my projects are gone!

The only things that have changed from the last time I logged in (besides Spark now being Express) is that I changed my email address.

Things I've tried thus far:

- Logging out, closing the browser, rebooting, and loggin in again
- Using a private / incognito window.

Both made no difference.

Any help in recovering my projects would be mnuch appreciated. I'd hate to recreate all that lost work. 😢

    This topic has been closed for replies.
    Correct answer Manmeet2016

    Hi Potherca,

     

    Hi there,

     

    Sorry for the trouble. Can you please try logging in with the same email/user id under which you had all your projectsand check if you can access them. We ask because your projects are tied to your login method. For example, if you create a project with a Facebook login, then access Creative Cloud Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses. 

     

    If that does not work then try duplicating the project and try again? Also, would you be able to try again on another networl/wifi? Check if this works, if no then please send us the URL to that project so we can investigate it?

     

    Thanks,

    Manmeet

    10 replies

    C
    coniquaa5242027
    Participant
    December 6, 2023

    I am also having issues locating the files to previous Spark projects. When I click on the links to the published files there is a 404 error and I can't see them at all under "My Stuff". In "My Stuff" it also doesn't give me the option to see projects created with previous versions. I have the same email address but my organization switched us over to SSO. I've logged in both via "personal" and "organization" and the files aren't under either.

    L
    Lori33017647wph3
    Participant
    October 18, 2023

    I can't find my Spark projects listed under my Adobe Creative Cloud login. Here's one of the projects I created that has since been moved to an Adobe Express url: https://express.adobe.com/page/NNhvPv5Q9vaiy/ How can I access my files? 

    J
    jayr75556809
    Participant
    March 23, 2023

    I found this thread today when trying to determine how to heck to get Spark Page working correctly on my iPad - because Adobe's chat support did nothing for me except to waste an hour of my time. Over the past three days, at different times, I've opened up my PAID version of Spark Page only to find that while the project appear in a list, the only thing that shows when I try to edit them is the title and background photo. Adobe had me delete the app, restart the iPad, and re-download/install it - which works sometimes but not always. (And I could always see the full projects on my iPhone even when I couldn't on the iPad, so it's not my account.) I finally gave up on Adobe when they a) sent me a link to the page to tell me how to create new projects, and b) then said "it must be your internet connection." 

    Can anyone from Adobe actually help with this?

     

    Jay Rozgonyi

    Fairfield University

    P
    Pallavi33223736drhx
    Participant
    October 28, 2023

    that is so cool wish I can help!

     

    A
    Angel26547610bct0
    Participant
    October 11, 2022

    Someone help! I just recently updated the "Adobe Express" app and all my projects are gone. I've used Adobe Spark & now Express for a few years now and this has never happened before. I tried logging out and back in & still didn't work. What can I do??

    M
    Community Manager
    Manmeet2016Community Manager
    Community Manager
    October 12, 2022

    Hi Angel, 

     

    Please check if you have the same email/user id under which you had all your projects. Please be informed that your projects are tied to your login method. Here is an example, if you create a project with a Facebook login, then access Adobe Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses. 

     

    Thanks

    Manmeet

    E
    Elena24776551f9fn
    Participant
    June 8, 2022

    Same problem, I have not used any other accounts, just this one, and all of my projects are gone.

    David__B
    Adobe Employee
    David__B
    Adobe Employee
    June 16, 2022

     

    Some additional questions which may help us better understand this issue?

    • Were the missing projects created with Spark or Adobe Express?
    • What is the time between when you last accessed your projects and noticed them missing?
    • Are you using the same computer/mobile device used previously when accessing your projects?

     

    Some troubleshooting that may help

    • Try accessing them from a different device, if you are on your phone test from a computer or vice versa or test from a different computer
    • Try accessing them from several different browsers (Chrome, Edge, Safari, Firefox, etc.)
    E
    Elena24776551f9fn
    Participant
    June 17, 2022

    - Adobe Spark
    - I think maybe a few days or a week max.

    - Yes. I have a Spark app and then I use my work laptop to access Spark, the projects cannot be accessed on either device.

    Now I tried accessing with Firefox and the projects were visible. Not in Chrome still though.

      C
      Carin5CC2
      Participant
      May 23, 2022

      Adobe Spark. All my projects since several years are lost! I am devastated! Can they be retreived in some way??? 😞 

      M
      Community Manager
      Manmeet2016Community Manager
      Community Manager
      May 23, 2022

      Hi Carin, 

       

      We hope that the above steps shall help you to retrieve your projects. Please try the steps once and also check if you have the same account for logging in to your account? If that doesn't do the trick, please write us back with any observations. We will assist you further.

       

      Thanks

      Manmeet

      uxpert
      uxpert
      Participant
      May 29, 2022

      Hi Manmeet, 

       

      I'm having a different issue. I can see few projects but not all. I really need my latest project. Please please help me. I only used email as my login. I also tried Google account. It just connected to my email. But I can't find the projects. 

       

      Here's the link to the old Spark page: https://spark.adobe.com/page/isUjHk3CIjRdO/

       

      Thanks,

      Vishal

      W
      Wendy24060685thxt
      Participant
      April 15, 2022

      I am having the same problem.  I haven't changed anything except that I have a new computer.  When I go into Adobe creative cloud none of my projects show up! 

        M
        Community Manager
        Manmeet2016Community Manager
        Community Manager
        April 18, 2022

        Hi Wendy, 

         

        I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

         

        Thanks 

        Manmeet

        S
        suebohorquez
        Participant
        March 22, 2022

        I am having the same issue, but I have only logged in with one email, and I have not changed anything, I tried the innognito page. I have a spark page and a spark video, and I can't find them. Please help.

          H
          Helen23593597gxy7
          Participant
          March 15, 2022

          I am having the same problems. Why make it so difficult?

            M
            Community Manager
            Manmeet2016Community Manager
            Community Manager
            March 15, 2022

            Hi Helen,

             

            We will assist you with this, please do not worry. Would you mind following the same steps that the other user has followed to resolve your issue? If you still get any difficulty, please feel free to write us back.

             

            Thanks,

            Manmeet

              H
              Helen23593597gxy7
              Participant
              March 23, 2022

              I have not changed anything - still using the same email and login details - still cannot access my projects. Please help. Thanks.

                M
                Community Manager
                Manmeet2016Community ManagerCorrect answer
                Community Manager
                January 24, 2022

                Hi Potherca,

                 

                Hi there,

                 

                Sorry for the trouble. Can you please try logging in with the same email/user id under which you had all your projectsand check if you can access them. We ask because your projects are tied to your login method. For example, if you create a project with a Facebook login, then access Creative Cloud Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses. 

                 

                If that does not work then try duplicating the project and try again? Also, would you be able to try again on another networl/wifi? Check if this works, if no then please send us the URL to that project so we can investigate it?

                 

                Thanks,

                Manmeet

                  A
                  Anonymous
                  January 25, 2022

                  Hi!

                   

                  Using a different login method worked. Thank you very much!


                  Looks like I was logged in through my Adobe account (where my email address was changed) but apparently I originally signed in using Google (not my Google email address).


                  I tried several differnt login methods and when I tried logging in through Google, all my projects were there!

                  Many thanks!

                   

                    M
                    Community Manager
                    Manmeet2016Community Manager
                    Community Manager
                    January 25, 2022

                    Hi Potherca,

                     

                    This is awesome to hear. Many thanks for confirming. This will help other users as well. If you get any issues/concerns, feel free to contact us. We will be happy to help.

                     

                    Thanks,

                    Manmeet

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