Where did my Spark projects go?

[potherca]

I've always worked with pleasure in Adobe Spark. Today, when I opened the Web App, all my projects are gone!

The only things that have changed from the last time I logged in (besides Spark now being Express) is that I changed my email address.

Things I've tried thus far:

- Logging out, closing the browser, rebooting, and loggin in again
- Using a private / incognito window.

Both made no difference.

Any help in recovering my projects would be mnuch appreciated. I'd hate to recreate all that lost work. 😢

[Manmeet2016 · Accepted solution]

Hi Potherca,

Hi there,

Sorry for the trouble. Can you please try logging in with the same email/user id under which you had all your projectsand check if you can access them. We ask because your projects are tied to your login method. For example, if you create a project with a Facebook login, then access Creative Cloud Express with Google, you will effectively have made a new account with new/different projects. The same idea would apply if you logged in with two different Gmail addresses. 

If that does not work then try duplicating the project and try again? Also, would you be able to try again on another networl/wifi? Check if this works, if no then please send us the URL to that project so we can investigate it?

Thanks,

Manmeet

[potherca]

Hi!

Using a different login method worked. Thank you very much!

Looks like I was logged in through my Adobe account (where my email address was changed) but apparently I originally signed in using Google (not my Google email address).

I tried several differnt login methods and when I tried logging in through Google, all my projects were there!

Many thanks!

[Manmeet2016]

Hi Potherca,

This is awesome to hear. Many thanks for confirming. This will help other users as well. If you get any issues/concerns, feel free to contact us. We will be happy to help.

Thanks,

Manmeet

[Karen2424300315qn]

where is the log in ??

[Karen2424300315qn]

and i am logged in but my projects are gone..??? dont know how to log in any other way

[Jaclyn31732401awxy]

Me too

[Helen23593597gxy7]

I am having the same problems. Why make it so difficult?

[Manmeet2016]

Hi Helen,

We will assist you with this, please do not worry. Would you mind following the same steps that the other user has followed to resolve your issue? If you still get any difficulty, please feel free to write us back.

Thanks,

Manmeet

[Helen23593597gxy7]

I have not changed anything - still using the same email and login details - still cannot access my projects. Please help. Thanks.

[Mary24609805z2g8]

I'm having the exact same problem. I've never logged in with anything but my email and password and all of my projects are gone.

This clearly seems to be a problem on Adobe's side. Would it be possible to offer a different solution than the one that's not working for most of us?

Thank you.

[andreah59075223]

I'm also having the same problem. I logged into both of my accounts, and ALL projects are GONE.

An added request: I think I recall Adobe doing a similar change with Spark/Express that messed things up the same time last year...just in time for us all to get frustrated as we're trying to create Christmas letters, etc. For future updates that mess with our digital projects, please launch them in January. Thank you.

[suebohorquez]

I am having the same issue, but I have only logged in with one email, and I have not changed anything, I tried the innognito page. I have a spark page and a spark video, and I can't find them. Please help.

[Wendy24060685thxt]

I am having the same problem.  I haven't changed anything except that I have a new computer.  When I go into Adobe creative cloud none of my projects show up! 

[Manmeet2016]

Hi Wendy, 

I hope this will help. Clearing browser cache and then logging in using a new "Incognito" (Chrome), "Private" (Safari), or a similar window. Projects should be available usually afterward. You can try reinstalling the app, signing out of the app, and then signing back in. Try checking these things and report back with any observations. Thanks for your patience in resolving this problem.

Thanks 

Manmeet

[Carin5CC2]

Adobe Spark. All my projects since several years are lost! I am devastated! Can they be retreived in some way??? 😞 

[Manmeet2016]

Hi Carin, 

We hope that the above steps shall help you to retrieve your projects. Please try the steps once and also check if you have the same account for logging in to your account? If that doesn't do the trick, please write us back with any observations. We will assist you further.

Thanks

Manmeet

[uxpert]

Hi Manmeet, 

I'm having a different issue. I can see few projects but not all. I really need my latest project. Please please help me. I only used email as my login. I also tried Google account. It just connected to my email. But I can't find the projects. 

Here's the link to the old Spark page: https://spark.adobe.com/page/isUjHk3CIjRdO/

Thanks,

Vishal

[uxpert]

Actually, it's the same issue. I have two accounts with Adobe. I see a few projects in one account, but I see ZERO projects in my second account. I know that I have at least 3 projects in the second account. Please help.

[Manmeet2016]

Hi there, 

We understand your concern. Would you mind trying the same steps as above? If they do not do any trick, please write us back with the observations. We will take this further. 

Thanks

Manmeet

[uxpert]

I tried all the steps. I still can't see my projects with the account I
used to create them. Please help.

[Manmeet2016]

Hi there, 

Thank you for writing us back. Kindly allow us some time as we have escalated the issue. We will get back to you with an update. 

Thanks,

Manmeet

[Elena24776551f9fn]

Same problem, I have not used any other accounts, just this one, and all of my projects are gone.

[David__B]

Some additional questions which may help us better understand this issue?

• Were the missing projects created with Spark or Adobe Express?
• What is the time between when you last accessed your projects and noticed them missing?
• Are you using the same computer/mobile device used previously when accessing your projects?

Some troubleshooting that may help

• Try accessing them from a different device, if you are on your phone test from a computer or vice versa or test from a different computer
• Try accessing them from several different browsers (Chrome, Edge, Safari, Firefox, etc.)

[Elena24776551f9fn]

- Adobe Spark
- I think maybe a few days or a week max.

- Yes. I have a Spark app and then I use my work laptop to access Spark, the projects cannot be accessed on either device.

Now I tried accessing with Firefox and the projects were visible. Not in Chrome still though.