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Curly281253429mzt
Participant
January 26, 2023
Answered

Youtube Thumbnail: Not downloading with custom images set as background.

  • January 26, 2023
  • 2 replies
  • 1102 views

Hello and good day.

 

I am new to Adobe express and I am having an issue with making youtube thumbnails. I have spent hours troubleshooting and trying to get my thumbnails to work and I just cant. My issue is, ill upload an image to my background and post a font over it. But when I download the image to a png or pdf or jpg, all I get are the titles with a white background, adobe express is NOT exporting the image I chose as my background image? whats up with that.

 

I have set the image to be apart of the background using the editor tool on the right side, by turning the "add to background" option on and off.

I have set a transparent background and even tried to screen shot it and resize it using another program like gimp. 

I have attempted other PDF editing software to see if it was my pc and I have no idea what is going on or why that is happening. 

 

I honostly dont know how to fix this after browsing the forums and support, I may not keep my subscription if I am forced to use the already existing images and graphics on adobe express. 

    This topic has been closed for replies.
    Correct answer Amitej S

    Hi @Curly281253429mzt, I tried replicating the workflow you mentioned, and it worked fine for me. I'd recommend you once try after clearing the cache/cookies of the browser or working in an incognito/private browsing mode. You can also try working on a different browser to check if that makes any difference.

    Also, if possible, you can share with us the image you're trying to set as the background via a direct message.

     

    If you still get this error, let us know;

     

    Best,

    Amitej

    2 replies

    B
    BG3 Creative32192582v5bg
    Participant
    September 10, 2023

    Im having the same problem. Not sure why the background is white. 

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 10, 2023

    Use another browser like Chrome or Firefox that accepts cookies and does not have script blockers or VPN enabled.

     

     

    Nancy O'Shea— Product User & Community Expert
      B
      BG3 Creative32192582v5bg
      Participant
      September 11, 2023

      I think the problem was resolved with rebooting. Thanks. 

        Amitej S
        Community Manager
        Amitej SCommunity ManagerCorrect answer
        Community Manager
        February 1, 2023

        Hi @Curly281253429mzt, I tried replicating the workflow you mentioned, and it worked fine for me. I'd recommend you once try after clearing the cache/cookies of the browser or working in an incognito/private browsing mode. You can also try working on a different browser to check if that makes any difference.

        Also, if possible, you can share with us the image you're trying to set as the background via a direct message.

         

        If you still get this error, let us know;

         

        Best,

        Amitej

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