Yes, you do report bugs here. But for you, the issue is not "the bug" but what happened to your account as a result, and only customer service can help you with that, as @Dean_Utian was saying.
People here are mostly volunteers so won't be able to help with specific account matters. I'd suggest you try speak to an Adobe support person through the text chat. The link is below. Type in 'real person' to ensure you bypass the automated messages. https://www.adobe.com/about-adobe/contact.html
Yes, you do report bugs here. But for you, the issue is not "the bug" but what happened to your account as a result, and only customer service can help you with that, as @Dean_Utian was saying.