I am unable to add First and last frames to my videos, when usung the Firefly image to video .

[motivated_niceness0727]

I am unable to add First and last frames to my videos, when usung the Firefly image to video . I get an error 'can't upload'. I ahve tried several images. Some were created using the Text to Image functionlaity in Firefly and others images (JPG) on my computer. Can you let me know why I cannot add the image? I need it to influence the styling of the video. 

Thank you,

Michaela

[marliton]

Hi. Please tell us which Creative Cloud plan you have and in which country you are located. Some functions depend on the plan and the country.

Meanwhile, please try using a different browser.

[motivated_niceness0727]

Hi I am based in Australia, and I am on a monthly paid plan $49.49 a month. I have noticed other people posting, this is due the fact that my image included children. This is because I am trying to create a promotional video for a children's climbing business. So I absolutely need to include children in my images and videos. If Adobe can't support this, could you kindly cancel my contract and refund my costs. This is a huge limitation and we cannot use this product without this. I feel very disappointed, although I can understand your reasons. Please kindly refund my costs.

Thank you.

[Kartika Rawat]

Hi @motivated_niceness0727 !

I'm sorry to hear that. As this is a public forum, to cancel your subscription, please reach out to our chat team by selecting the chat bubble icon at the bottom right of this page.

https://adobe.ly/3U3qGBy

Let us know if you have any questions. 

Thanks, 
^KR