Image to Video Generation Failure

[Shelby36340844yhpo]

Hi!

This worked this morning but around 9:30am is started to say it couldn't generate and to try again in a few moments. Ever since then, it keeps failing and showing that message.

[SamarthS]

Hi @Shelby36340844yhpo, 

I am sorry about the issue. Could you try using a different browser?  
If you still get the same issue, please share a screenshot of the complete browser including the error. 

We are here to help. 

Thanks. 

[Clever_Flair5C67]

Hi It took 500 credids but never finished the video. After 15 min (it was still stuck at 75% for the last 14 min) I canceled it, but there was no refund. I just lost the credits to a glitch.

[Kevin Stohlmeyer]

Looks like the servers may be at capacity. Unfortunately there is nothing we can do about this on the forums. 

[Kartika Rawat]

Hi Clever_Flair5C67!

Sorry about the issue. In addition to the expert reply, please try another browser and see if that helps. 

Let us know.

Thanks,
^KR

[mariahleila]

I've been trying to access the images in my "Files" on Fireply and keep getting an error message. See attached screenshot error message. This has been happening for several days now. Most or all are images created on a Firefly board, using the Nano Banana partner platform.  

[kristian_9045]

The same problem... 'Firefly at maximum capacity/currently unavailable'... And having the (new) Adobe Pro -version (old All-Apps), costing now hefty 950e/year (!)

Yesterday started first time trying the generative videos with it, worked quite ok for a few videos, then suddenly full stop... After that, tried several times every now and then, different hours, but nothing..

This is really frustrating (obviously not a problem about browsers etc), Adobe just started squeezing a crazy fee, but can a customer get something for it, other than 'full capacity/currently not available'...?? 

Getting really difficult to reason why paying so much, or why to stay as customer in the first place...

[Oh.N8]

Hey @mariahleila 

This happens sometimes. Give it a bit of time and your images will return.

Cheers

Nate

[Kevin Stohlmeyer]

Servers are at capacity (suspected due to the Ray 3 release). Team is aware and working on it. 

[Clever_Flair5C67]

Thanks, Kartika!

Those were my last credits this month, so I can’t try again, lol. I understand you can’t help me directly on the forum.

That said, if other users experience the same issue, hopefully Adobe takes note and fixes the pipeline so credits are only deducted after the video is actually delivered. Right now they’re charging for services that aren’t being "rendered".

[mariahleila]

It's been several days now (3+), and not a single time I've been able to access them. I had to stop using the platform and go to another method, unfortunatley it's not a viable workflow. 

[amoinette]

I don't think it's fair to have an expiration on credits when the program isn't available  at times. I've gone into firefly and it often says it is at maximum capticity due to high demand. Try again later.

[abhishek_singh_official]

Do any needful help.

[default16fo4s07l72r]

Hi,

I am trying to generate videos using Ray3.

I initially had some success, but now, I constantly either get "Something went wrong" message or "Firefly is unavailable. Firefly is at maximum capacity due to high demand. Please try again later."
I've been trying again later all day!
For the initial generations that worked, Ray3 produced great results, but the Firefly model was not been good enough hence I am persistently trying to generate using Ray3.

please advise,

James

[SamarthS]

Hi James, 

Thanks for sharing the information. We have shared the issue with the product team and are working on this. 
I appreciate your patience. 

[Kartika Rawat]

Hi abhishek_singh_official!

I'm sorry about that. Team is aware of the issue, and a bug has been logged.

Let us know if you have any questions.

Thanks,

^KR

[Kartika Rawat]

Hi amoinette!

I'm sorry to hear that. Are you using Ray3 for video generation, by any chance? If so, we've seen other users as well, and the bug has been logged on this. 

Let us know. 
^KR

moved to bugs

[Kartika Rawat]

Update: Ray3 and Ray3-HDR models should be back available now! Thank you all for your patience with this matter.