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Impossible de retrouver les images envoyées dans ma bibliothèque

Community Beginner ,
May 23, 2024 May 23, 2024

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Je génère des images sous firefly, je les envoie vers la bibliothèque que j'ai créée mais impossible de retrouver cette bibliothèque.

Bug Unresolved
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3 Comments
Community Expert ,
May 23, 2024 May 23, 2024

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Here's a page on the libraries and how to access them:
English: https://helpx.adobe.com/creative-cloud/help/libraries.html

French: https://helpx.adobe.com/fr/creative-cloud/help/libraries.html


Direct link to your libabry (once you are logged in):
https://assets.adobe.com/libraries 

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Community Beginner ,
May 23, 2024 May 23, 2024

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Thank you.

The issue I've got is that I have added approx 100 images that I've created
on Firefly to a new library named "TAROT" on my account and this library
doesn't appear on https://assets.adobe.com/libraries.

I used the download logo on each picture I saved and clicked on "save in
library". Now, the library does not appear, I can't change the destination
library and I have used a great part of my firefly credits...

Any idea of what I should be doing to get my pictures back ? Or to change
the default save destination library on Firefly ? Or at least get my
credits back ?

All the best

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Community Expert ,
May 24, 2024 May 24, 2024

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Sorry for the delay. I'd suggest you talk to an Adobe agent who can look at your account. You can do this through the chat below. Type in 'real person' to get live person over a bot.
https://helpx.adobe.com/contact.html

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