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Missing Gallery Submissions

Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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All of my submissions went missing, which I cannot view the submissions associated with my account. I request that someone repairs my submissions page be done ASAP.  Please review the condition of the page then make any repairs to it. Please notify me when this is done.

Bug Unresolved
TOPICS
Communications , Design , Desktop , Imaging , Mobile

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15 Comments
Community Beginner ,
Aug 08, 2024 Aug 08, 2024

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How do you get the Firefly Gallery option to show. I can't view my submissions.

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Community Beginner ,
Aug 09, 2024 Aug 09, 2024

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I'm sure that you aware the my submissions gallery is missing in action.  Yet, I noticted this when I was submitting my designs. Whenever, I try to view my submissions to my designs. I see nothing, which either my designs are being hidden from me, or there's a glitch within my submissions folder that you're not a whereabout . However, I can see the my designs in the community gallery but not in my own 'submissions folder'.  It's a problem that needs to be seriously looked at 'if I am going to provide you' with my designs. If I were you that you could please look at this issue immedately.

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Community Expert ,
Aug 09, 2024 Aug 09, 2024

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@RGallagher522,

 

Please do not post the same question in multiple threads. I have consolidated them here in this thread.

 

    droopy

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Community Beginner ,
Aug 10, 2024 Aug 10, 2024

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Droopy. I'm concerned that I'm not able to see my submissions. It happened a couple of days ago while I was working on some designs. However, I'm able to see my top submissions on the community page, but I cannot see anything when I view them on my account submission page. Please look into this issue on my account when you can.

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Community Expert ,
Aug 10, 2024 Aug 10, 2024

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Hello @RGallagher522,

 

I do not have the ability to look at your account as I am not an Adobe employee. I can tell you the problem you are describing is not happening to me and I have not seen any similar reports. So, it appears to be an isolated situation.  You might want to contact technical support. If this is a problem unique to your account, you are more likely to get specific support from them.

 

To contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

 

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

 

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

 

You can also send a message through X (formerly Twitter) to @AdobeCare.

 

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

 

My best,

    droopy  

 

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Community Beginner ,
Aug 10, 2024 Aug 10, 2024

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I agree. A couple of days ago my Firefly Gallery Submissions page had completely vanished. It reads that I have no submissions when I do have them. However, the submissions gallery is there but it has been hidden from sight since I believe that this is an internal problem on my page that need to be immedately addressed. Since I'm unable to submit anymore of my work until this problem is properly rectified. So, could you please look into this. Screenshot 2024-08-08 at 6.28.24 PM.pngScreenshot 2024-08-10 at 6.06.56 PM.pngScreenshot 2024-08-10 at 6.07.26 PM.pngScreenshot 2024-08-10 at 6.07.53 PM.pngScreenshot 2024-08-10 at 6.08.42 PM.pngScreenshot 2024-08-10 at 6.08.56 PM.pngScreenshot 2024-08-10 at 6.09.23 PM.png

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New Here ,
Aug 17, 2024 Aug 17, 2024

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Meine getätigten Bildeinreichungen sind nicht mehr aufrufbar und wurden wahrscheinlich gelöscht? Es heisst dann "Du hast nichts eingereicht!" Schaue ich jedoch die Inspirationen durch, finden ich unter meinem Accountnamen noch einige getätigten Uploads. Bitte meine ganzen Bildeinreichungen wieder herstellen. Danke.

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Community Expert ,
Aug 17, 2024 Aug 17, 2024

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@Oliver Lopinski, I merged your post here with another person reporting the same problem.

 

    droopy

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New Here ,
Aug 17, 2024 Aug 17, 2024

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Thanks a lot. 

 

Oliver

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Community Expert ,
Aug 19, 2024 Aug 19, 2024

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@RGallagher522 and @Oliver Lopinski,

 

At least one person who was also experiencing this has reported that their gallery submissions have returned. Can you please check to see if that is the case for you?

 

Thanks,

    droopy

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New Here ,
Aug 19, 2024 Aug 19, 2024

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yes, I can confirm my gallery submissions are back again.
Many thanks for your support.

Regards,
Oliver

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Community Expert ,
Aug 19, 2024 Aug 19, 2024

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That is great news!

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Participant ,
Sep 05, 2024 Sep 05, 2024

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why are the images i submited to the gallery not showing up?

when i choose view my submissions there are images there.

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Community Expert ,
Sep 10, 2024 Sep 10, 2024

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Hello @powerful_Swirl5C85,

Thank you for your message. I am sorry you are having this problem. 

There have been reports of this happening in the past and they reappear after a week or so.  I have not heard what causes this problem.

Thanks,
    droopy

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Participant ,
Sep 10, 2024 Sep 10, 2024

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thank you

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