Blank Screen: Can't access page of Adobe Firefly

[AyushRajgor]

I can't access the feature page of Adobe Firefly. I already tried to create a new account and log in with it but it still shows the whole blank page. When I use a VPN, I can access the page but not on my home internet. I can the access page via other devices on the same Wi-Fi connection. I attached the screenshot that includes the page and developer console. It's not a browser issue because I tried 3 different browsers. Chrome, Edge, and Firefox. 

Country: India

Help me out here.

[@mj]

Thanks for letting us know @Giuseppe33382146r3ql 

Hsppy making

mj

iMSD

[Alessandro33264870915p]

I cannot write the prompt cause I not see any textbox in the page: https://firefly.adobe.com/ 

Tried to cancel cache and cookie but I still can't write my prompt anywhere, why?

[Alessandro33264870915p]

SOLVED: go to your windows firewall setting and restore it to default. It works

[@mj]

Thank you for sharing @Alessandro33264870915p 

Happy making

mj

iMSD

[Nikolay34857812b6x3]

The AI ​​page is not loading, there is no information in the account. All this is on my PC, the site loads from the phone. On a PC, I tried from different browsers and different accounts in Windows. In Photoshop, the AI ​​function says, there is no connection to the Internet. How to solve this problem?

[droopydog500]

Hello @Nikolay34857812b6x3,

Thank you for your message. I am sorry you are having this problem. 

People who have reported this problem frequently trace it back to the windows firewall. Try restoring the windows firewall to the default and see if that fixes the problem.

Thanks,
    droopy

[Sincerely L]

When i click on the regenerate option on the homepage, i will be send to a dark page. I can't make new images anymore. Is there a bug?

[droopydog500]

Hello @Sincerely L,

Thank you for your message. I am sorry you are having this problem. 

Could you please include a screen shot?  Are you using Windows? If you use a different browser or computer or mobile device, does it work there?

Thanks,
    droopy

[Sincerely L]

Hello @droopydog500,

I am using Windows and Google Chrome. I also tried using Firefox, but the same issue remains.

Yesterday, after a few hours, it worked agian. Today i have the same issues. 

Do you know if the browser is the problem? Below is the screenshot. 

Sincerely,

L

[droopydog500]

@Sincerely L,

Please try resetting the Windows firewall. A number of people have reported similar issues that were fixes when the reset the Windows firewall to the default settings.

    droopy

[Sincerely L]

Thankyou for the tip! 

[Ezekiel381709050kbt]

[Kartika Rawat]

Hi Ezekiel381709050kbt!

Sorry about that. Are you still getting an issue? If so, can you try changing the browser and see if that helps?

Let us know how it goes.

Thanks,

KR

[Ezekiel381709050kbt]

I only use chrome

[droopydog500]

Hello @Ezekiel381709050kbt,

Thank you for your message. I am sorry you are having this problem. 

In addition to Kartika's question, can you please tell us if you are using Chrome on a Windows computer.

Thanks,
    droopy

[Ezekiel381709050kbt]

yes

[droopydog500]

Hello @Ezekiel381709050kbt,

One of the most common reasons people have had this happen is the Windows firewall.  Please try resetting the firewall configuration to the default and see if that fixes the problem for you.

    droopy

[Ezekiel381709050kbt]

reset windows firewall back to defaults and you are correct it works.!!!!!

[AralieR]

Hi there,

It's been a few days since my coworkers and I doesn't have access to generative AI in Photoshop. Adobe Firefly website doesn't work either. When we try to use the generative function in Photoshop, a pop up message appears to tell us that we're not connected to Internet. Except we do. 

Do someone already have this kind of problem ? How can we regain access to all of it ?

Thanks ! (Sorry for my bad English)

[droopydog500]

Hello @AralieR,

Thank you for your message. I am sorry you are having this problem. 

Are you using Windows? Some users have reported similar problems and it was traced to the Windows firewall. They reset the firewall back to the default settings and Photoshop worked again. Can you check this?

Thanks,
    droopy

[DaviRosa]

I'm having the same issue for months!

[droopydog500]

Hello @DaviRosa,

Thank you for your message. I am sorry you are having this problem. 

Please try restoring the windows firewall settings to the default and see if that fixes the problem.

Thanks,
    droopy

[IntsSed]

Hello!
Same issue! Also no access to account, plans and payments Windows 11, Google chrome.
For me solved, for now, turn off private network protection in Windows Firewall, look image below.