Blank screen on generation page [merged thread]

[Katharina20323107ryuw]

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

[droopydog500]

Hello @Katharina20323107ryuw,

Thank you for your message. 

Are you getting an error message? If so, please post a screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.

Thanks,
    droopy

[Katharina20323107ryuw]

Hallo,

danke für die schnelle Antwort.

Nein, ich bekomme keine Fehlermeldung, der Screen bleibt einfach
Grau und es passiert nichts. Unter den eigenen Dateien sind jedoch neu generierte
Bilder zu sehen, ich kann diese aber nicht anklicken.

Viele Grüße

[cid:image001.png@01DBB538.3197A760]

[droopydog500]

Thanks. Unfortunately your image did not come through. Images sent in email replies are unfortunately stripped off. Can you upload the image on the forums web site?

Thanks,

    droopy

[Katharina20323107ryuw]

[droopydog500]

Hello @Katharina20323107ryuw,

Most frequently, this issue is caused by the Windows Firewall blocking connexions to Adobe. If you are using Windows, please try resetting the Windows Firewall back to the default.  If that does not work or you are not using Windows, please tell us what operation system (OS) and browser you are using along with their version numbers.

My best,
    droopy

[Katharina20323107ryuw]

Ich verwende macOS Sonoma 14.5 (23F79) und Google Chrome Version 135.0.7049.96 (Offizieller Build) (arm64).

[droopydog500 · Accepted solution]

Hello @Katharina20323107ryuw,

Can you try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload.

If that does not work, do you have the same problem with Firefox and Safari?

My best,
    droopy

[hartmut_0452]

nach der texteingabe, text zu Bild,  erscheint nur ein leerer Screen ohne bedinelemente oder ergebnis

[droopydog500]

Hi @hartmut_0452,

Can you please try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload?

If that does not work or you are not using Windows, please tell us what operation system (OS) and browser you are using along with their version numbers.

Thanks,

    droopy

[Pablo_Lopez romero9888]

le doy una indicacion y se queda en una pantalla en blanco, no crea ninguna imagen

[droopydog500]

Hello @Pablo_Lopez romero9888, and @mikl_1457,

Thank you for your message. I merged your messages into this thread as it seems similar to these other reports.

Can you please try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload?

If that does not work, please tell us what operation system (OS) and browser you are using along with their version numbers.

Thanks,
    droopy

[mikl_1457]

Bonjour, depuis mon abonnement, rien ne s'affiche sur l'écran d'accueil de l'onglet "générer" .

[mikl_1457]

Merci pour votre réponse ça a marché ! 

[Mao_De La Fuente8453]

pagina de inicio de Firefly es fucnciona, galeria funciona, pero en generar me aparece la pantalla en blanco se queda asi el timpo infinito no cambia, no carga, y no puedo trabajar, me pueden apoyar con una solucion???  queso atento, gracias.!!!

[droopydog500]

Hello @Mao_De La Fuente8453,

I grouped your message in this thread with others who seem to be having the same issue.

Can you please try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload?

If that does not work, please tell us what operation system (OS) and browser you are using along with their version numbers.

My best,

    droopy

[Katharina20323107ryuw · Accepted solution]

Good morning!

That works, thank you very much!

[José Carlos Arróniz]

La pantalla me aparece negra, no me deja crear como antes

[droopydog500]

Hello @José Carlos Arróniz, and @Thalys520 ,

I think you are experiencing the problem others in this thread experienced, so I merged your posts here.

Can you please try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload?

If that does not work, please tell us what operation system (OS) and browser you are using along with their version numbers.

My best,
    droopy

[Thalys520]

Ao solicitar a criação de vetor, a tela seguinte fica escura e não carrega nada.
Conexão foi testada em 3 sites e está tudo ok, outros sites geram imagem normalmente.

[Ericka_Pineda7394]

La página no carga a veces, le he dado refresh y nada

[droopydog500]

Hello @Ericka_Pineda7394,

I think you are experiencing the problem others in this thread experienced, so I merged your posts here.

Can you please try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload?

If that does not work, please tell us what operation system (OS) and browser you are using along with their version numbers.

My best,
    droopy

[ryuree381561380hww]

I can't create an image.
What kind of error is that.
Am I the only one who can't?
I'm having trouble with my work.

[Oh.N8]

Hey @ryuree381561380hww 

I start with the basic answer turn your computer off and on. Start here and then get back and let us know if the problem persists.

Cheers

O.Nate

[droopydog500]

Hi @ryuree381561380hww and @Claudio61180,

I think you are experiencing the problem others in this thread experienced, so I merged your posts here.

Can you please try a hard refesh of that page? Hold the <SHIFT> key down and press refresh or reload?

If that does not work, please tell us what operation system (OS) and browser you are using along with their version numbers.

My best,

    droopy