Blank screen on generation page [merged thread]

[Katharina20323107ryuw]

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

[Claudio61180]

for a few days, mango I click on “text to image” or in File - and click on one of the previously generated images, it buys me a blank page, see attachment

[Jose37757466zstv]

por favor, o adobe fire fly não está funcionando. já fazem 4 dias . preciso de uma solução para isso. Tenho passado horas no chat e nada é resolvido. ao acessar o aplicativo ele trava na imagem abaixo

[droopydog500]

Hello @Jose37757466zstv,

Thank you for your message. 

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks,
    droopy

[Jose37757466zstv]

Muuuuuuito obrigado, funcionou!!!

[arch._lucio_7177]

dopo la pagina iniziale mi appare solo una schermata bianca

[Kartika Rawat]

Hi arch._lucio_7177!

I'm merging your thread here since it’s part of a similar discussion.

Thanks,

KR

[виталий_8386]

уже 2 дня не могу зайти дальше главной страницы, нажымаю сделать изображение и перехожу на белую страницу и дальше ничего не работает

[виталий_8386]

не могу зайти дальше главной страницы

[droopydog500]

Hello @виталий_8386,

Thank you for your message. 

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks,
    droopy

[little26780887837p]

no me sale la pantalla para generar imagenes

[droopydog500]

Hello @little26780887837p,

Thank you for your message. I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks,
    droopy

[MariuG]

Gracias por la respuesta, sin embargo tengo la misma duda en cuanto a la generación de vectores, ya que cuento con un plan de Adobe Firefly incluido en Creative, y no obstante, aparece dispobible la opción de adquirir el plan estandard. Los créditos generativos, me aparecen todos, sin problema, pero la opción de generar vectores me indica que es una función de pago (que ya poseo) 

Agradeceré la aclaración

[MariuG]

[droopydog500]

Hi @MariuG,

I think this is a different problem. At least one other person has had this problem. I have asked for it to be looked at.

    droopy

[droopydog500]

Hi @MariuG,

I think the problem you experienced is possibly related to this issue, so I moved your post to this thread.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks,

    droopy

[droopydog500]

Hi @MariuG,

Text to vector is not a premium service and is available through Creative Cloud subscriptions.

Your getting that prompt is a problem. It should not be happening. Please see my post above this one.

    droopy

[Drojas009]

Hello, I can open the application, but it won't let me use its AI functions, none of them.

[droopydog500]

Hello @Drojas009,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks,
    droopy

[Enzo5C2A]

Hello,

I've been having a major issue with the Firefly web application for the past week or so: it just doesn't work. Image generation doesn't load, not even when I try and open an already-created image from the public gallery.

It feels like what would happen if I ran out of credits or something, but I see that I have 808/1,000 credits left and it refreshes in 3 days, so that's clearly not the problem here. It's also not a network connection issue, because I've tried in 3 different locations with different WiFi networks, with no success.

Whatever isn't working, I'd greatly appreciate it if it gets solved soon, as I'm a student and have been using Firefly to help with my project workflow.

Thank you!

[Enzo5C2A]

UPDATE: I just tried loading it on Safari and it works, but Google Chrome is my main browser of choice so I'd appreciate it if there was a solution for that.

[droopydog500]

Hi @Enzo5C2A,

Please try a hard reload of the generation page. Hold the "<SHIFT>" key down and reload/refresh the page.

My best,

    droopy

[William_Souza0801]

Minha página fica somente assim, quando vou gerar algum prompt

[droopydog500]

Hello @William_Souza0801,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Thanks,
    droopy

[niya_8573]

이 화면 다음으로 넘거 가지지가 않습니다.

어떤 조치가 필요 할까요?

[droopydog500]

Hello @niya_8573, @Walo Yaya, @Giddy_student5312,

Thank you for your messages.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy