Blank screen on generation page [merged thread]

[Katharina20323107ryuw]

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

[Giddy_student5312]

テキストから画像生成を行おうとすると、画面が真っ暗になり何もできない

クレジットなどは残っているので、クレジット関係ではなさそうです。
そもそも読み込みがうまくいっていない感じ

[Oh.N8]

Hey @Giddy_student5312 

Let's start with a simple and sometimes easy solution: turn your computer off and on. 
Close the tab and start over.
Let us know if the problem persists.

Cheers
O. Nate

[Walo Yaya]

Hello

I'm experiencing bugs in Adobe Firefly. When I try to use any AI (photo, video), I get a black screen.

Can you help me, please?

[Adriana_Ascanelli Med5012]

Venia usando la app en forma gratuita. Recién me suscribí y ahora me queda la pantalla en blanco (adjunto captura) y no me permite hacer nada mas. Ya cerré y volví a abrir, resetee la notbook y sigue bloqueado. Acabo de pagar y ahora no puedo usarla.... Como puedo reclamar a Adobe??

[kglad]

what app?

[Adriana_Ascanelli Med5012]

Adobe Firefly

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[droopydog500]

Hello @Adriana_Ascanelli Med5012,

Thank you for your messages.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[marianaboro1980]

o firefly carrega somente a pagina de entrada, a partir do momento que seleciono a ação, texto para imagem, texto para video, etc a pagina fica em branco

[droopydog500]

Hello @marianaboro1980,

Thank you for your messages.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[Adriana_Ascanelli Med5012]

ok. Eso SI funcionó. 

Gracias!

[ELFICR�A]

Bonjour,

Depuis quelques jours, les images ne sont pas générées

[Kartika Rawat]

Hi ELFICR�A!

Sorry about that. I'm merging your thread here since it’s part of a similar discussion.

Let us know if the suggestions help. 

Thanks, 
KR

[javi1968]

Hola, intento generar un video y cuando accede a la pantalla de generar me aparece en blanco sin poder realizar ninguna tarea.

[droopydog500]

Hello @javi1968,

Thank you for your messages.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[sara_1488]

When I try to generate content, the display turns black when loading the project, and no content is visible. When I then go to the files of previously generated elements and try to open them, the same thing happens. After I generate a new element and it just appears black, it's still visible in my generated files, but I can't open it either.

[sara_1488]

[sara_1488]

And I got the Firefly Pro Plan

[droopydog500]

Hello @sara_1488,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[Ragy_Fikry93]

i have a black screen when open adobe firefly no section nothing !!!

[Oh.N8]

Hey @Ragy_Fikry93 

Have you attempted to clear your cache, using a different browser, and opening a different tab?
Sometimes something as simple as turning your computer off and on works. 

Cheers

O. Nate

[droopydog500]

Hello @Ragy_Fikry93,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[arsène_3055]

Bonjour,

Rien ne marche, tout reste blanc... J'ai un Macbook Pro 

Je ne sais pas quoi faire ?

[droopydog500]

Hello @arsène_3055,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[ariondev]

impossible de cree une image car RIEN ne s'affiche !