Blank screen on generation page [merged thread]

[Katharina20323107ryuw]

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

[Oh.N8]

Hey @ariondev 

Could you provide a screenshot of what's happening?

Steps you could take
1) Clear your cache
2) Use a different browser
3) Turn your computer off and on. 

Cheers

O. Nate

[Kartika Rawat]

Hi ariondev! I'm merging your thread here since it’s part of a similar discussion.

KR

[droopydog500]

Hello @Giddy_student5312,

Thank you for your message. 

I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[equipo_2564]

entro a de imajen a video y no me sale la opcion de jenerar

[droopydog500]

Hi @equipo_2564,

I am guessing based on the limited information you provided that this might be the issue. 

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please provide us with a screen shot of the full browser window showing the problem and tell us the OS and browser you are using and their version numbers.

Thanks,

    droopy

[sebastian_3180]

Wenn ich von der Firefly Startseite ein Bild generieren möchte, werde ich an die generieren Seite weitergeleitet, die aber leider ohne Inhalt bleibt. Einen Screenshot hänge ich an.

Ich bitte um Hilfe.

Vielen Dank im Voraus.

Gruß Andrea

[Oh.N8]

Hey @sebastian_3180 

A few things you could do: 
Clear your cache
Open Firefly in a different browser or Tab
Consider turning your computer off and on. 

Cheers

O.Nate

[droopydog500]

Hello @ariondev,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[정석26840194w21a]

파이어플라이 구동이 안되는데 이거 문제 있는거 아님?

뭡니까 이거?

[droopydog500]

Hello @정석26840194w21a,

You did not provide a lot of information, but I think this might be your problem.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please reply with the following information:
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
• Tell us what operation system (OS) and browser you are using along with their version numbers.

My best,
    droopy

[Arite_Mueller2988]

• Ich kann kein Video generieren. Ich kann meine Galerie nicht nutzen. Schwarzer Bildschirm 

[droopydog500]

Hello @Arite_Mueller2988,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[droopydog500]

Hi @javi1968,

Try doing a force reload in Chrome on the Firefly page that is blank. Forece reload meaning hold down <SHIFT> and press the reload button.

My best,

    droopy

[Pio_Barw2090]

Po wejsciu  w tkest na obraz ( w opcji wektorowej terz) mam dostep do galerii ale po przycisnieciu @generuj@ nic sie nie dzieje

[droopydog500]

Hello @Pio_Barw2090,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[javi1968]

Buenos días, el problema es el navegador Chrome, no se el motivo, con el Microsoft Edge funciona correctamente, pruébalo.
Un saludo

Enviado desde Outlook para Android<>

[Cristina2713]

NO funciona, no puedo ver los archivos de galewria, ni generar, no muestra herramientas, solo una pantalla en blanco

[Adriana_Ascanelli Med5012]

Intentá entrando desde el link que te llegó con el mail de bienvenida cuando te suscribiste a Firefly. A mi me pasó y lo solucioné asi. Saludos

[droopydog500]

Hello @Cristina2713,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[franz_9702]

firefly startet nach Eingabe des Generierungstextes nicht !

[droopydog500]

Hello @franz_9702,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[Celestial_Mirage5276]

맨 처음 홈에서 생성하기 버튼을 누르고 넘어가면 이미지 생성에 대한 창조나 효과를 설정할 수 있는 화면이 나오지 않고 계속 저 검은 화면만 떠서 이용을 할 수 없는 상태입니다.

[droopydog500]

Hello @Celestial_Mirage5276,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you the OS and browser you are using and their version numbers.

My best,
    droopy

[amazing_operator5FE3]

My Adobe Firefly doesn't work. I try to generate an image and it stays on a blank screen and doesn't load.

[Kartika Rawat]

Hi amazing_operator5FE3!

Sorry about that. I'm merging your thread here since it’s part of a similar discussion. 

KR