Blank screen on generation page [merged thread]

[Katharina20323107ryuw]

Ich kann den ganzen Tag keine Bilder mehr generieren.

English translation (added by moderator):

I can't generate any more images all day.

[Oh.N8]

Hey @38945481kkdj 

Consider clearing your cache, opening a new browser, and even turning your computer off and on.
Start w these steps.

Cheers

O. Nate

[droopydog500]

Hello @38945481kkdj,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[ArmandoUrbina]

Hola, tengo problemas con Adobe Firefly al utilizar la generación de imagenes. Ingreso el promt pero la pagina siguiente se queda en blanco, por favor como soluciono el problema.

[droopydog500]

Hello @ArmandoUrbina,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[Florence328536079rc8]

bonjour, 

lorsque je me clique sur générer, une page blanche s'affiche et je n'ai pas accès aux outils de Firefly.

Mes crédits sont ok

je suis sur mac séquoia 15.4

appli à jour

je joins une capture d'écran

merci de votre réponse

[Kartika Rawat]

Hi @Florence328536079rc8!

I'm merging your thread here since it’s part of a similar discussion. Please see the correct answer above.

Let us know if this helps.

Thanks,
KR

[Mrt37459]

크롬브라우저에서 firefly가 작동되지 않습니다.    

(첨부사진: 첫번째 사진:프롬프트에 입력 --> 2번째 사진: 멈춘 상태)

네이버웨일에서 실행 하였을 때는 잘 됩니다. 

주 사용브라우저는 크롬브라우저라 크롬에서 해결이 되어야합니다.

<사진1>

<시도해본 사항들>

1. 크롬브라우저-시크릿창에서 작동됨: 확장 프로그램(Extensions)은 전체 3개.(Adobe Acrobat, Chrome Remote Desktop, Google Docs오프라인)과 충돌없음

2. 캐시.쿠키 삭제 후 크롬재시작 : 설정 > 개인정보 및 보안 > 인터넷 사용 기록 삭제에서 캐시된 이미지 및 파일만 선택하여 삭제 후 재시도.
   ==>시크릿 모드에서 Adobe Firefly가 잘 작동되기 때문에 이것도 아닌것 같습니다.

3. 크롬삭제 후 재설치 시도. 작동안됨

 정확하고 빠른 솔루션을 기다립니다.

[Kartika Rawat]

Hi @Mrt37459!

I'm merging your thread here since it’s part of a similar discussion. Please see the correct answer above.

Let us know if this helps.

Thanks,

KR

[Mrt37459]

shift+새로고침.. 이유를 알고싶어요.

[RedOnline]

Cundo escribo cualquier cosa para generar me sale esa pantalla, que se supone que es donde te las genera, peor no termina de cargar, ya intente cambiando de red y cambiando de navegador, incluso reiniciando mi computadora, pero ninuna solucion funciona

[droopydog500]

Hello @RedOnline,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[knowledgeable_Glow5FBE]

my i know why i cannot generate image because my dashboard display blank error

[droopydog500]

Hello @knowledgeable_Glow5FBE,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[M26148958voj0]

数週間前から画像のように画面が真っ黒な状態になり、画像生成ができなくなってしまいました。

考えられる原因と、対処法がお分かりでしたらご教示いただけませんでしょうか。

Macbook Air 16GB, Sequoia 15.3.1, Chromeで使用。

Adobe CCアプリから開き、FireflyのTOPには問題なくアクセスできます。生成の履歴を見ることはできますが、そこから編集を試みても、同じ編集画面で真っ黒の状態になってしまいます。

[droopydog500]

Hello @M26148958voj0,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[Lilou36596651z935]

une fois que j'ai mis mon prompt, rien ne se génère, je tombe sur une page blanche

[droopydog500]

Bonjour @Lilou36596651z935,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

Bien à vous,
droopy

[Fran�ois_GRATEAU5160]

Bonjour, je découvre Firefly. Je suis abonné PS/LR. J'utilise un Mac Book M3Pro sous Sonoma 14.4. Bonne connexion internet.  Je commence à me servir de firefly dans l'interface de PS sans problème. Mais quand j'ouvre Firefly WEB je ne peux aller au delà de la page d'accueil dans une demande texte to image... Ecran blanc. Merci pour votre aide.

[SamarthS]

Hello @François_GRATEAU5160

Can you try a hard refresh of that page? Hold the <SHIFT> key down and press refresh or reload.

If that does not work, can you check on any other browser and see if you have the same problem?

Thanks

[Fran�ois_GRATEAU5160]

Merci pour la suggestion !
J'ai réussi en passant en navigation privée.

[magnetic_listener0980]

파이어플라이 생성하면 아무것도 안생겨요

생성할 수 있게해주세요

[droopydog500]

Hello @magnetic_listener0980,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[lindyp81200039]

When I click the generate button from the home screen, I get a blank white screen - it does not generate an image at all. I have tried with vector, with image, with a single prompt (apple) - same result. I am logged in to my Adobe Account, so I am not sure why this is happening. I waited up to 15 mins at one point.

[droopydog500]

Hi @lindyp81200039,

Thank you for your message.  I think this thread might address the issue you are having.

Can you please try doing a hard reload in the browser window by pressing "<SHIFT>" while hitting the reload/refresh button in the browser?

If that does not work, please tell us you then OS and browser you are using and their version numbers.

My best,
    droopy

[christian_1712]

 Is anyone have same problem like this with adobe firefly?