Can't check remaining credits

[Kathleen35388138wxcs]

When I try to check the number of credits I have left I get this error and the Retry button does nothing - is there a fix for this?

"Unable to load generative credits. Retry"

[CMass]

Can you share a screenshot of what you see? Here is some information on how to check your credits: https://adobe.ly/4bChlbu

[roger_3937]

I've got the same issue - I cannot see the balance in Firefly or my CC Account page. My design assistant can't see this either and we cannot use the generative function in photoshop. Could this be a server issue if there are security policies in place?

[Highness]

I usually just reload the webpage itself.  Works on Chrome.

[Kathleen35388138wxcs]

Hi CMass and Highness. Thanks for your replies. As usual with software, today it is working. But thanks for helping out and for the link to more infomration!