Contact Admin for FIrefly

[Janell325723804wux]

Hello,

I contacted my admin, and they sent me a screenshot that Firefly is turned on and they can access it when they log in. I keep getting the message that I need to contact my admin. Does it have something to do with my classroom account? What is the fix for this? I would like to show districts possible AI tools and Firefly is. great one. 

[CMass]

Make sure you're signed into the correct instance of your corporate email. Check out this article which does a much better job of explaining than me. 🙂  -->: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

[Janell325723804wux]

I am able to access Firefly when I login to my district account but not the classroom account and I am using the same Google account.

[Personal information removed by Mod]

[CMass]

@Janell325723804wux Please reach out to your IT Admin. You may not be provisioned to use Firefly on specific accounts.  Here is an article on how to contact your admin.

[Janell325723804wux]

I reached out to my IT department and I am able to use my district account but not my classroom. Both are under my same Google single sign on.

[Preran]

Can you ask your Admin to get in touch with Adobe support if they are not able to resolve it for you?