Participant

Answered

Monthly generative credits are not credited

Forum|Forum|2 years ago
February 2, 2024
5 replies
5573 views

I have taken annual subscription for Adobe Firefly in January 2024. By the end of January, whenever I tried to genarate someting, I use to get a message saying that my 100 credits for the month has exhausted. Now I am trying the same in February and still I am getting the same message. It is asking me to purchase the same annual plan. What is this ? Where can I see my montly credit balance and on what date it gets updated in our account every month ?

Correct answer CORCTON34033231

Firefly's monthly reset is calculated from your subscription date, which means that if you subscribe to the annual plan on January 10th, your points will be reset on February 10th. Hope can help you🙂
Here is a related help: https://helpx.adobe.com/ie/firefly/using/generative-credits-faq.html

Mystic_idea0D45

Known Participant

Worst model ever.

Credits to teach AI anything is really a bad idea. Paying money to teach somebody's learning computer is also a bad idea.
YOU PAY to teach a computer btw. ALSO, where are my videos? Where are all of the videos I have generated? They USED TO be in a gallery for me when I made a new one. NOW, they mysteriously all went away?
What's going on over there Adobe? Are there human beings doing anything over there?
Hello? Anybody home?

Mystic_idea0D45

Known Participant

FOUND THEM. There's a view all link / button. Sorry... but I stand behind what i said.

F

futurejobs

Participant

Dear Adobe,

I have purchased AdobePhotoshop licence. That should provide me with at least 500 FireFly image gen credits every month.

However this is not the case.

This day when i needed ot generate some images - i logged in to Firefly with the same account i used to purchase Photoshop, and i did not see my firefly credits renew.

Could you please check and assist. Thank you.

All the best.

droopydog500

Community Manager

Hello @futurejobs,

Thank you for your message. I am sorry you are having this problem.

Generative credits are refreshed on the anniversary of when you subscribed. You can see that date by looking at your account page and seeing when your next payment will be charged:

If you still think there is a problem with your account, we cannot help here as we have no access to customer information.

You will need to contact Adobe customer service to see what the problem is. Try the link to auto-open the Chat:

https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs here of people claiming to work for Adobe. They are likely to be scammers.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

E

EsterUX3

Participant

I used 25/25 credits during 7/2024,

and in the begining of 8/2024 it is still standing on "0/25 credits left"

Instead of renewing the 25 credits.

Ten A

Community Expert

You can refer below thread.

https://community.adobe.com/t5/adobe-firefly-discussions/monthly-generative-credits-are-not-credited/td-p/14396128

R

ralft44970665

Inspiring

The question is answered with an endless loop. So it´s unsusable.

I´ve same problem and will see the answer I get.

steveisa054

Known Participant

I just found out about this montly usage limit last night. This answer is valid for the Lightroom and Photoshop subscription, but maybe something is similar for Fireflly? When I log onto my Adobe account in a browser, I see to the upper right a blue circle. If I click on this, basic info about my account appears. And among this is the status of my current usage count for the generative fill and expand. I have the yearly subscription paid monthly, and mine says I have a maximum of 250 monthly generative credits.

CORCTON34033231

Correct answer

Community Expert

Firefly's monthly reset is calculated from your subscription date, which means that if you subscribe to the annual plan on January 10th, your points will be reset on February 10th. Hope can help you🙂
Here is a related help: https://helpx.adobe.com/ie/firefly/using/generative-credits-faq.html

M

Mike32805522iqao

Participating Frequently

I am having an issue where my credits do not regenerate. Very frustrating trying to find anyone at Adobe who can help. My sign-up date was Nov 7. Today is June 7 and they still did not regenerate. I don't use them a lot, but they continue their march towards zero generative AI credits. Anyone know who/how to contact someone to look into this for my account? The chat function is an endless stream of agent transfers as it's probably beyond their level of assistance. Thank you for any insights as to how to get my AI credits to reset back to 100 on my monthy anniversary date.

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