Not able to use firefly with my google account

[Zijian33266813zcx2]

"your account has issues, please contact your admin"

[@mj]

Hi @Zijian33266813zcx2 ,

This type of error is typically for enterprise users.

Are you behind a firewall, from where you accessing Firefly?

Best

mj

iMSD

[CMass]

@Zijian33266813zcx2  Adding to what @mj , make sure you're selecting the correct account when signing in if you have more than one login (Sign in to your company or school account). This may require having an incognito window or another browser. You'll need to contact your admin if you only have one login and are running into issues. (How do I contact my Adobe administrator?)

Check out these articles: 

• Sign in to your company or school account
• How do I contact my Adobe administrator?

[@mj]

Thnx @CMass ,

@Zijian33266813zcx2 did any of the suggestions help?

mj

iMSD