• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Not able to use firefly with my google account

New Here ,
Oct 30, 2023 Oct 30, 2023

Copy link to clipboard

Copied

"your account has issues, please contact your admin"

TOPICS
Desktop

Views

64

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

Hi @Zijian33266813zcx2 ,

 

This type of error is typically for enterprise users.

 

Are you behind a firewall, from where you accessing Firefly?

 

Best

mj

iMSD

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

Copy link to clipboard

Copied

@Zijian33266813zcx2  Adding to what @mj , make sure you're selecting the correct account when signing in if you have more than one login (Sign in to your company or school account). This may require having an incognito window or another browser. You'll need to contact your admin if you only have one login and are running into issues. (How do I contact my Adobe administrator?)

 

Check out these articles: 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

LATEST

Thnx @CMass ,

 

@Zijian33266813zcx2 did any of the suggestions help?

 

mj

iMSD

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines