October - "Something went wrong"

[Andrew27946947p4l4]

Pretty much any prompt I use produces this error message, tried Chrome and Edge and Incognito and even different devices, mobile and laptop

[CMass]

@Andrew27946947p4l4 Have you tried signing out and back in? Is it still happening? I was able to create this prompt. If you're still running into this issue, can you share what device and browser OS you're using? Make sure you are using the latest version for each. 

[Andrew27946947p4l4]

 Tried logging out and back in, same issue

[CMass]

@Andrew27946947p4l4 it looks like that is an older version of Chrome. Can you try updating and seeing if that helps? 

[Andrew27946947p4l4]

Already using the latest version available on Playstore

 

[Rupak32915878iwl7]

Whenever trying to create something at Adobe Firefly, can't getting any result. Please help. Attaching one screenshot.

[CMass]

@Rupak32915878iwl7 What device and browser version are you using? Does it happen on any other device or browser?

[Rupak32915878iwl7]

Destop, Google chrome. Please help

[CMass]

@Rupak32915878iwl7 Thank you for your reply. Can you share what version of OS and Browser you're using? Please make sure they are all up to date. 

Example: "Chrome is up to date Version 118.0.5993.70 (Official Build) (arm64)" You can find this in the browser. 

[Office32938828w651]

 I have tried both laptop and iPhone, neither didn't work, same error message, 21 credit left. But if I click from the enter page and use the prompt from the auto populated in the text box, it did work. If I enter text of my own it would produce the error message. 

[@mj]

Hi,

So the two suggestions suggested atm are:

1. Do a hard refresh of your browser: Ctrl(Win) or Cmd (Mac) + Shift + R.
2. Incognito mode.

Let us know how you go.

Best

mj

[#12]

Hey, 

The image generator will now work. 

Ive tried on multiple different web browsers but everytime i try to generate an image it says there was a problem and to try again. 

[angelalclarke]

Images aren't generating "Something went wrong. This image produced an error. Please try again. Retry"

[@mj]

Hi @angelalclarke,

Try a different browser.

You can also hard reset your browser by typing Ctrl(Win) or Cmd (Mac)+Shift+R

Best

mj

[CMass]

If a hard reset doesn't work, please see this post and add your device/browser versions https://community.adobe.com/t5/adobe-firefly-discussions/october-quot-something-went-wrong-quot/td-p...

[angelalclarke]

I tried a different browser before I posted. Also tried on a different device.

Get Outlook for Android<>

[tecsi]

Same issue. Zero indication of what the problem is.

[CMass]

@tecsi

 Did this start happening? 

[DRAGONFLY-DOJI]

Same issue here. It keeps talking of an error even when I change prompts it's like it's confused or something or the workload is too much. What's going on??

[CMass]

This issue may have been resolved. Can you try again and confirm? 

[Dennis347291417e8f]

This is also happening to me! Tried the re-set as described, used different browsers, went incognito, and updated/restarted laptop. Been like it for two days!

'Something went wrong This image produced an error. Please try again.'

[DRAGONFLY-DOJI]

Hey were you able to solve yours Dennis...

[DRAGONFLY-DOJI]

Yea, I tried again after restarting the laptop. It worked out well. Thanks

[@mj]

Probably a cache issue then @DRAGONFLY-DOJI ,

Tx for letting us know how you resolved the problem.

Happy making

mj

iMSD