P: Firefly Premium Features require a separate Firefly or Creative Cloud Pro subscription

[JuanoPY]

actualmente cuento con un plan Creative Cloud, en el cual está incluido Firefly. Sin embargo al usar Firefly en la web me indica que debo adquirir un plan. Solo pude generar 2 videos

English: (added by moderator) 

Currently have a Creative Cloud plan, which includes Firefly. However, when using Firefly on the web it tells me that I should purchase a plan. I was only able to generate 2 videos

[carmenp1]

I have 230 credits remaining until 10th May.  It's 5th may, and despite the fact that I have barely used firefly this month and have 230 credits I am told that I have used all my credits which is not true and I have to purchase a plan to use firefly.

Carmen Grima

[droopydog500]

Hello @carmenp1,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[lifeafterbekk]

Hi there!

I have generative credits on my account but I'm unable to generate text to video/stills to video.

It says contact adobe or request more credits

Please can you advise? Im happy to buy a plan but I was under the impression I have 1000 to play with for free month-to-month with my all creative cloud subscription

Thanks

[droopydog500]

Hello @lifeafterbekk,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Rubens38400158msqq]

Bonjour, je n'arrive pas à utiliser adobe video j'ai payé l'abonnement mensuel Creative Cloud et je n'arrive pas a creer une video avec un prompt, pouvez vous m'aider et regler ce problème. Merci beaucoup.

[droopydog500]

Hello @Rubens38400158msqq,

I have merged your message into this thread which AI think addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Urbanlensman]

Hi it says i have 500 generative credits included in my plan but generative text to video only allowed me 2

[droopydog500]

Hello @Urbanlensman,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[lauriedana]

I purchased standard Firefly plan, which should allow me limited capability to generate video from image.  I have an all app creative cloud subscription. When I try to generate video, It keeps bringing up purchase page when I push generate. What can I do?

[droopydog500]

Hello @lauriedana,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[matthiasm75692227]

Guten Tag, ich habe über 900 Credits aber kann keine KI Bilder und Videos generieren. 

Bitte um Behebung dieses Problems. 

VIelen Dank 
Matthias Mallin

[droopydog500]

Hello @matthiasm75692227,

I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[droopydog500]

Hello @IKER LUIGI35630995h5p1,

I understand what is happening now, thanks. I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[margaryta_1692]

Leider lässt mich die Funktion "Bild zu Video" kein Video erstellen. Ich bekomme ständig eine Fehlermeldung: "Du hast keinen Zugriff auf diese Funktion. Du kannst deinen Admin kontaktieren, um Zugriff anzufordern.". Die Admins haben mir volle Rechte gegeben und wir besitzen auch die volle Creative Cloud. Was können wir da tun?

[Kartika Rawat]

Hi margaryta_1692!

Thanks for writing in.

I'm merging your thread here since it’s part of a similar discussion.

KR

[IKER LUIGI35630995h5p1]

por k no me deja usar la ia de firefly de video ayuda porfavor

[droopydog500]

Hello @IKER LUIGI35630995h5p1,

Thank you for your message. 

To help you, we need more information to understand what is happening. Please include the following information:
• Are you on an enterprise, teams, or individual plan?
• A screen shot of the whole browser window (including your avatar in the upper right corner) with the error or problem showing.
• Then, please click on your avatar and take a screen shot of the box that pops up, but please black out your name and email address.

Thanks,
    droopy

[IKER LUIGI35630995h5p1]

[image: image.png]
[image: image.png]
[image: image.png]

[droopydog500]

Hi @IKER LUIGI35630995h5p1,

Unfortunately, images do not come through when you reply to.a post here via email. You need to use the web version of this forum site and upload them.

My best,

    droopy

[IKER LUIGI35630995h5p1]

 

  

[droopydog500]

For those of you following this thread, Adobe announced a changes to Creative Cloud plans in North America which will give access to Firefly Premium features to people who have Creative Cloud Pro plans. For more information, please see the announcement at: Creative Cloud Pro brings new tools and creative controls.

    droopy

[jozeandrez]

Estoy tratando de usar créditos en firefly y no me deja a pesar que pago creative cloud, qué puedo hacer?

[droopydog500]

Hello @jozeandrez,

Thank you for your message. 

What plan have you subscribed to and what function are you trying to use (text to image, text to video, generative fill, etc)?

Thanks,
    droopy

[jozeandrez]

Hi Droopy!

I have a Creative Cloud subscription, and I’m trying to use the text-to-video function.

Thanks!!!!

[droopydog500]

Hello @jozeandrez,

Thank you for your reply. I have merged your message into this thread which addresses the issue you raise.

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy