P: Firefly Video access issues with organisations on Enterprise or Teams plans

[maxv33128658]

I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

(translated from Dutch):

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

[Ruben26782426dqki]

Alright, thanks for the help!

[Justine35626319nqp5]

Hi ! 

I received a mail saying I have access to use firefly video. When I try to prompt, it says I don't have access.

What can I do ?

Thanks in advance

[droopydog500]

Hello @Justine35626319nqp5,

Thank you for your message. I am sorry you are having this problem. 

Are you using a personal creative cloud plan or one from a company/school/organisation (an enterprise or teams plan)?

Thanks,
    droopy

[Justine35626319nqp5]

Thanks for reaching out. It’s a company account at my name


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Justine Depape | Graphic & Motion Designer
 
j.depape@house-of-communication.com
www.house-of-communication.be | Building Best Brands
 
Serviceplan Belgium nv/sa
House of Communication | Bovenberg 124 | 1150 Brussels
 
Serviceplan Group on Facebook<>, Instagram<>, Twitter<>, LinkedIn<> or YouTube<>. Also visit our Corporate Blog<>

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[droopydog500]

Hello @Justine35626319nqp5,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[monicah18480071]

Hello Adobe,

I gotta email that I had access to the Beta Firefly Generate Video on Feb. 12th. I was only able to generate 2 videos and barred from doing any more. So a window comes up to ask for permission to make more renders. My company has an Enterprise account where they are the administrator.  So I submitted a request. The screenshot below is what I got. Is this a limited access for Beta or will this be an additional expense to my company's account? 

[droopydog500]

Hello @monicah18480071,

It depends on what plan your organisation has as to whether video generation is included or requires a plan addition.

My best,
    droopy

[Natasha_2025Firefly]

I too am having the issue on an Enterprise version - HOWEVER, please read the rest of my message, as it is a different aspect I'm enquring about (and giving feedback on).

I understand this is a new feature being rolled-out, but did you alert the administrators for adobe accounts about this? I belong to a University, and I fear the person who manages the software will now be inundated with enquiries from staff and students without understanding what precipitated this change. I know the logistics around subscription renewal result in an increase workload and stress for the responsible party... so goodness knows what this will do!
 
Also.... If the additional features of firefly (e.g. video) require a company to upgrade their plan, I think it might have been more responsible to omit enterprise users from beta-testing (or at least not call it "beta testing" and inform those not on enterprise plans that allow video use, that they're not going to be able to use the feature).  

[Baadrg]

Agree! I work for a university as well. If Firefly is going to cost extra, it's pointless to "offer" us to test it in beta. 

[droopydog500]

At this time, text to video is not available on EDU plans. I suspect Adobe sent that email about the beta to everyone on the waiting list without filtering out people on an EDU plan.

    droopy

[Natasha_2025Firefly]

Thanks for checking that Droopy. I'm glad that I didn't bother our software administrator - again, something else I hope Adobe consider when it comes to future rollouts (but I do appreciate a generic message is probably easier to implement... that said, the issue could be prevented further upstream - I refer back to more stringent filters applied to those accepted for beta-testing (: ).  

[marcoc66371202]

I have been invited to test the beta for AI videos and I receive this message

"You can contact your admin to request access."

I contacted my admin team but they do not know what does it means and how to enable my account.

please advise ans give us instruction.

Many thanks

[Baadrg]

According to our administrator they have nowhere to "grant access" Firefly is not mentioned anywhere in the administration section for the corporate licenses, so the admin is clueless to where they can grant the access. Could it be a bug?

[default7g1x2pvyl4dz]

Got the email but getting message that I don't have access to this feature and to contact your Admin. Issueis I am an Adobe Admin for my school and don't know how to change this. Any help is appreciated. 

[defaultan9qgo38kr13]

I am having the same issue. I am not our university administrator,. but I am confused why I received an email saying I have access to something I'm also being told that I do not have access to.

[William31154595uz4n]

Same issue.  Company account.

[droopydog500]

Hello @default7g1x2pvyl4dz, @defaultan9qgo38kr13, @William31154595uz4n ,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[enlightened_operator7839]

I am the admin of my Adobe org, and I can confirm that Adobe Firefly is enabled under the product profile, yet all of my users get the "You don’t have access to Firefly. Contact your admin for details." message.

What can I do to troubleshoot this and get my users access?

Screencap of Adobe Firefly being enabled:

[droopydog500]

For folks following this thread, I have updated the pinned message with additional information from Adobe. If you have additional questions on enterprise users using Firefly video, please post them in this thread.

Thanks,

    droopy

[JuhiS_H]

Encountering an issue with Adobe Firefly (Image to Video Beta). The files aren't working, and I keep experiencing a bug. Kindly look into this and resolve it.
 

[humay]

I have been informed via email that "I am in". However, I cannot use the feature. Do you have any tips on why this might be happening?

[droopydog500]

Hello @humay,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[philpettit]

I received an email that says "You're In"
but when I try to use it I get this error:

You don't have access to this feature

You can contact your admin to request access.

[droopydog500]

Hello @philpettit,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[philpettit]

Thanks for the reply, but I'm not on an EDU account.  I also notice that when I try the text-to-video,  I am charged credits and I don't get the notice that I don't have access until after I type a prompt .