P: Firefly Video access issues with organisations on Enterprise or Teams plans

[maxv33128658]

I'm trying to use firefly video generator, but it's not allowing me. Saying the following (see screenshot)

(translated from Dutch):

''You have no access to this funtion
You can contact your provider to ask for permission.''

Is this a bug, or is the feature legitimately locked for me for some reason?
Thanks in advance for the help.

[Richard_Overwijk5840]

How to solve this?

[Stef Ringoot]

That's great and interesting. I also recieved this message from adobe; 

Hello,
We’ve got great news — Generate Video (beta) is now available. Powered by the Adobe Firefly Video Model, Generate Video (beta) lets you generate new, commercially safe video clips with the ease of creative AI. Quickly communicate your creative intent, create b-roll to fill gaps, add new elements to a shot, and so much more.

However if I try to generate video it say's; "You do not have access to this feature - You can contact your administrator to request access."

[droopydog500]

Hello @Stef Ringoot and @Richard_Overwijk5840,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[steven_9170]

I got an email saying I have access to textto video but when generating a prompt the system is telling me I do not have access?

[droopydog500]

Hello @steven_9170,

Thank you for your message. I am sorry you are having this problem. 

Is your account an enterprise/school/teams account or do you have a persona create cloud plan?

Thanks,
    droopy

[steven_9170]

Hi Droopy

Thank you for the swift reply. I work at a University, so would surmise this is a s[PII removed by moderator]chool account. My University has all the licenses for the Adobe Creative Cloud.

Mr Steven Riddell
BSc (Hons), MSc
Academic Support Coordinator - Engineering and Environment,
Student, Library, and Academic Services
[PII removed by moderator]

[droopydog500]

Hello @steven_9170,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Felix Tritschler]

Hallo, ich habe eine Mail bekommen, dass ich nun auch Videos in Firefly erstellen kann. Leider bekomme ich eine Fehlermeldung, wenn ich das versuche und muss mich an den Admin wenden (ich bin Admin).

[droopydog500]

Hello @steven_9170 and @Felix Tritschler,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[A_niche_kind]

Hi

I recieved a mail saying that I can now access Adobe Firefly Video Model and generate videos. But sadly I am denied when prompting for the video generation.

I attaching few screen shots for your reference.

[Amit33804976z690]

Same here. Please help if anyone has a solution for this

[Starsummer51]

Hello,

I've tried to use image to video and text to image, but every time I try to generate a prompt I get a grey box with an excalmation mark and it doesn't generate any video.

I wasn't sure if this was because the system is currently overloaded, or if there is may be a problem my end?

Many thanks,

[droopydog500]

Hello @Starsummer51,

Can you please show us a screen shot of what you are seeing?

Thanks,
droopy

[Starsummer51]

[droopydog500]

Hello @Starsummer51,

Please see my pinned message above which explains this.

Please let us know if you have further questions.

My best,
    droopy

[Delightful_inventor9610]

when i tired to maek AI Video

they said 

You don't have access to this feature

You can contact your admin to request access.

But i recieved E-mail 

Hello,

We’ve got great news — Generate Video (beta) is now available. Powered by the Adobe Firefly Video Model, Generate Video (beta) lets you generate new, commercially safe video clips with the ease of creative AI. Quickly communicate your creative intent, create b-roll to fill gaps, add new elements to a shot, and so much more.

[ISABEL24487327ovq5]

Buenas tardes.

No puedo generar video con IA. Cuando intento hacerlo me sale el mensaje:

"No tienes acceso a esta función

Ponte en contacto con tu administrador para solicitar acceso.

Yo soy la persona administradora de la cuenta, por lo que no entiendo que no pueda hacer dicha operación. Necesito que me lo resuelvan cuanto antes, por favor.

Un saludo

[Ruben26782426dqki]

I received my "You're In, it's time to try Firefly" acceptance email. When I clicked on the link and logged in to my Adobe account and try to generate a video, I received the message I was denied acces. I'm using the same account I used to register for the beta. I already tried logging in and out and resetting my browser. None of this worked. 

[droopydog500]

Hello @Ruben26782426dqki,

Thank you for your message. I am sorry you are having this problem.

Are you using a personal creative cloud plan or one from a company/school/organisation (an enterprise or teams plan)?

Thanks,
droopy

[Ruben26782426dqki]

Thanks for the reply droopy. I am using one from an organisation. 

[droopydog500]

hi @Ruben26782426dqki,

The Adobe administrator in your organisation has to provision access. If you organisation does not have video generation in their package, they will need to contact Adobe sales.

    droopy

[Ruben26782426dqki]

Alright, thanks for the help!

[Justine35626319nqp5]

Hi ! 

I received a mail saying I have access to use firefly video. When I try to prompt, it says I don't have access.

What can I do ?

Thanks in advance

[droopydog500]

Hello @Justine35626319nqp5,

Thank you for your message. I am sorry you are having this problem. 

Are you using a personal creative cloud plan or one from a company/school/organisation (an enterprise or teams plan)?

Thanks,
    droopy

[Justine35626319nqp5]

Thanks for reaching out. It’s a company account at my name


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