P: Known loading issue

[Tracy.H]

Please hold tight while the team identifies the issue. Thank you for your patience!

[KatarinaJovanovic]

Seems like we are down, please try later

[Abhi30208203b7fo]

I can't generate an image at Firefly today. I only can see: 

"Can't load, We encountered a safety issue with this image. Please try again"

Is it a temporary bug?

[NFLRT]

Can't load

We encountered a safety issue with this image. Please try again.

[amine29829636iqj7]

Can't load images produced an error.

[masterP]

 when I enter firefly, the site is blank and the message in console show this error

[Tracy.H]

Please perform a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work, try accessing the site with an incognito browser.

[Rhonda26679422a0py]

I've been trying a text to image since Friday, and I am getting an error. This is my prompt: an island full of okra and cola surrounded by waves and a marlin jumping with a ferryboat in the background. This is the error: Can't load. This image produced an error. Please try again

[Ruslan29321646hcrb]

Same thing, i tried to clear cookies and another browsers, it doesn't help

[KK30513282ibp1]

[Ruslan29321646hcrb]

Same thing for 2 weeaks already 

[Ryan2901144998co]

Whatever I type in the text to image generater it says can't load - image produced an error. 

[Tracy.H]

Please perform a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work, try accessing the site with an incognito browser.

[27730958mwu2]

Any combination produces the same result.

[Nathan.J]

[Zaimon]

When I try to generate an image from prompt the following message appears in the four images boxes:

"Can't load

This image produced an error. Please try again".

[Howard_F]

Same here for the last few days.

[Ruslan29321646hcrb]

same thing yeap

[stenr90320681]

Keep getting the above error message. Tried disabling ad blocker (ublock origin and privacy badger) but still getting the error.

Tried several different prompts. same result: error

Strangely if I click on one of the examples in the gallery, on "try prompt" I see the results and can even change the options. As soon as I click on generate, I also get the error message

[stenr90320681]

This is on Chrome latest version, MacOS Ventura 13.3.1

[beardedcreative_studio]

I also have been getting the same issue, I am sure it is just an issue adobes end and will get sorted soon, was looking forward to trying the service out today for the first time 

[leventyince_]

Any simple prompt results in the "Can't load. This image produced an error. Please try again." message. I can also click on a pre-generated image within the gallery and modify any options which result in the same error message.

[KatarinaJovanovic]

Seems like we are down, please try later

[виталийс66451501]

It returns error "Can't load. This image produced an error. Please try again."

[Tracy.H]

Please do a hard refresh on your browser Ctrl(Cmd) + Shift + R. If this doesn't work, please try an incognito browser.

[виталийс66451501]

the problem persists regardless of browser or device. Looks like it depends on the account