Why Im getting this user guidelines violation message?

[Jackson Warsono]

I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason. 

[Vedika30322262tnfy]

I received a pop-up stating that my account has been blocked, preventing me from generating any further artworks, even though I haven't created anything misleading or offensive to anyone.

[Kevin Stohlmeyer]

@Vedika30322262tnfy are you an individual subscriber or in a managed account like education or enterprise/teams?

[Soumyadeep38058763qsxq]

Hey, I don't think I have done anything which can violates your community guidelines.

Please do something about this problem 

[droopydog500]

Hello @Soumyadeep38058763qsxq,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

My best,

    droopy

[Apy Craftsman]

1. My firefly account not working. I get this message (You no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more.) on my account home page.

[droopydog500]

Hello @Apy Craftsman,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

My best,

    droopy

[SohaibAhmadu]

My adobe firefly accounts got a warning notification on the homepage

 

at the top with the sentence that is "You no longer have access to Firefly because you violated our User Guidelines. Visit our FAQ page to learn more."

Even though I didn't do anything wrong, what the problem is?

[SohaibAhmadu]

Dear Adobe Support Team,

I hope this message finds you well. I am writing to seek clarification and assistance regarding a notification I received upon logging into my Adobe Firefly account. The notification states: “You no longer have access to Firefly because you violated our User Guidelines. Visit our FAQ page to learn more.” I am puzzled by this warning as I am not aware of any actions on my part that would constitute a violation of the User Guidelines. I have always strived to comply with all the terms and conditions set forth by Adobe. Could you please provide me with specific details regarding the nature of the alleged violation? Additionally, I would appreciate guidance on the steps I can take to resolve this issue and regain access to my account. I have already visited the FAQ page as suggested, but I was unable to find information that pertains to my situation. I am eager to understand the problem and work towards a solution. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,

[droopydog500]

Hello @SohaibAhmadu,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

My best,

    droopy

[Jeks37188968ae0j]

Help I didnt do anything why my accout got restricted please reply ASAP

[droopydog500]

Hello @Jeks37188968ae0j,

Thank you for your message. I am sorry you are having this problem. 

You will need to contact Adobe Customer Care directly. Try the link to auto-open the Chat:

https://helpx.adobe.com/contact.html?rghtup=autoOpen  

Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs here from people claiming to be Adobe employees—they are likely to be scammers.

Thanks,
    droopy

[morna-simpson]

I do not believe that I have violated any terms of use as I have checked. 

https://www.adobe.com/legal/licenses-terms/adobe-gen-ai-user-guidelines.html

https://helpx.adobe.com/genuine/faq.html

https://www.adobe.com/legal/licenses-terms/adobe-cc-beta-gen-ai-additional-terms.html

Can the Community Team reinstate my access? 

Is there a better way to reach out to the community team?

Thanks

[German_Expert]

Hey morna-simpson!

If your account is blocked, you must contact Adobe. https://www.adobe.com/about-adobe/contact.html

[morna-simpson]

There doesn't seem to be a support option if you are not a business. I am an individual creating images in Adobe as a hobby (currently a 7 day free version) - which, I may turn into a business by posting them on Adobe Stock (I have just got an Adobe Stock account). 

So I if I do set up as a business I am most likely to be a sole trader/ freelancer. 

The contact pages also redirect to a UK page which is not helpful. But whether you go to the UK page or the USA page it ultimately just redirects you back here. 

[RuthieGirl123]

What did I do

Ruth

[morna-simpson]

No idea. Support just redirects you to this page. I am assuming it is a bug. 

[German_Expert]

You can always contact support, whether you are an entrepreneur or a user. Simply go to the Adobe website for your country and click on the blue speech bubble at the bottom right. Then you first talk to a bot until you tell it that you want to talk to an employee. If you are a stock contributor you need to contact the following support: https://helpx.adobe.com/stock/contributor/help/Need-Help-Contact-Us.html

[Kevin Stohlmeyer]

Check your firewall settings/Window Defender and make sure you have Adobe Firefly listed and allowed.

[Dhanush38057665th3n]

I don't miss use 

[Faisal Hossain]

You no longer have access to Firefly due to violation of our User Guidelines.

 

[CMass]

Please reach out to the Adobe Support team here: https://helpx.adobe.com/support.html

[Feralldy Andr34782360bvlo]

All my adobe firefly accounts got a warning notification on the homepage at the top with the sentence: "You no longer have access to Firefly because you violated our User Guidelines. Visit our FAQ page to learn more."

Even though I didn't do anything wrong, is this a bug?

[CMass]

Please contact the support team by clicking on the three dots on this page to initiate a chat: https://adobe.ly/3vNE7wj

[steve350549435klh]

yes, same with me, my others account get this messege, why adobe like this?

[andrea35192144cjyn]

I have the same problem. I went to the link but the boot does not take me to the solution. Had someone fixed it?