Why Im getting this user guidelines violation message?

[Jackson Warsono]

I dont know why Im getting this "You no longer have access to Firefly due to violation of our User Guidelines" message. I dont think that Im violating any of the User Guidelines. But if I do, please tell me what kind of violation that I did. This web really helped my work and now I cant used it anymore, I just want to know the reason. 

[Kevin Stohlmeyer]

@Amal Sridar contact Adobe Customer Support. Log into Adobe.com then use the chat pod in the lower right. Type "Agent" to get in the queue for a live person. Otherwise you can contact AdobeCare on X. https://x.com/AdobeCare

[Thenuranga]

Please remove my limmited access for firefly. I can't use firefly in the web. How can I use again this ?

[droopydog500]

Hello @Thenuranga,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

My best,

    droopy

[rohit385625449xvk]

I am getting a message of ou no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more. in adobe firefly website, although i havent used firefly from long time. what should i do. how will i use this ? please help.

[Dean_Utian]

For this, it is best to contact an Adobe person through the chat. Link is below. Type 'real agent' for a real person. Beware of people contacting you directly saying they are from Adobe.
https://helpx.adobe.com/au/contact.html 

[Dx31911315xbuh]

 

[droopydog500]

Hello @Dx31911315xbuh,

Thank you for your message. I am sorry you are having this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Thanks,
    droopy

[PNT1]

I Don't Understand Hhy I Can't Use Firefly
What's Wrong ~

[droopydog500]

Hello @PNT1,

Thank you for your message. I am sorry you are having this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Thanks,
    droopy

[Masala Minds]

I haven't even used it for even 5-6 times. Please help

[droopydog500]

Hello @Masala Minds,

Thank you for your message. I am sorry you are having this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Thanks,
    droopy

[Ayan34301453337j]

You no longer have access to Firefly due to violation of our User Guidelines. Visit the FAQ page to learn more.

[droopydog500]

Hello @Ayan34301453337j,

I am sorry you are experiencing this problem.

This is a community support forum for Adobe customers. We cannot help with account issues here. You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

Start a chat, type in 'real agent' to ensure you get a person rather than a bot.

If your browser blocks the Chat window, try the troubleshooting tips here:

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a message through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs in this forum from people saying the work for Adobe—they are likely to be scammers.

Thanks,
    droopy

[Md Ramim30285242lr27]

Sorry, your access has been denied. You are ineligible to use this product pr service due to the Service Ineligiblity Requirements.

[kanha_5263]

 O pleaseplease solve the problem

[jane-e]

@kanha_5263 

Please contact Adobe Customer Care. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen   
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

[salmonforsalmon]

I have the same issue with everyone else... Getting the message "You no longer have access to Firefly due to violation of our User Guidelines" on my Lightroom although I believe and can transparently say I did not violate any of its policies. I looked online for fixes and it appears unsolved. Yeah, I see the message saying to contact an agent, BUT I DID AND GOT NO ONE. I tried again, no response and actually just ended the conversation before it started. I tried calling directly, but instead, I got redirected to this forum. WHAT CAN I DO?? I do apologize that I am a little stressed in not being able to edit photos on time, however this issue seems like it shouldn't have started to begin with. 

[jane-e]

Getting the message "You no longer have access to Firefly due to violation of our User Guidelines" on my Lightroom although I believe and can transparently say I did not violate any of its policies.

By @salmonforsalmon

Please scroll up in this thread where there are several posts about how to contact Adobe Customer Care.

Jane

[droopydog500]

@salmonforsalmon, based on other reports (Generative Fill in Photoshop not working), this might have been related to a system problem. Are you still experiencing this issue?

    droopy

[salmonforsalmon]

Yup, it was and for anyone who'll experience this issue... just wait for the problem to fix itself. Also, contact an agent, but there's this system problem from time to time. Took about an hour to fix and all good. 

[jane-e]

Thank you for the update @salmonforsalmon !

Jane

[Guest]

Je n'ai plus accès à Firefly car j'ai "soi disant" violé les  Directives à l’intention des utilisateurs.

Je peux toujours retrouver mes images en favoris, mais je ne peux plus rien générer.

J'utilise Firefly sur ordinateur, avec Edge 122.0.2365.92, et Windows 10 Pro.

Quelqu'qun peut m'aider?

[droopydog500]

You will need to contact Adobe Customer Care directly. https://helpx.adobe.com/contact.html

[Kevin Stohlmeyer]

@Deleted User are you acessing via VPN?