You don’t have access to Firefly. Contact your admin for details.

[MaxAudible]

Hello, me and my team are getting this message since today "You don’t have access to Firefly. Contact your admin for details."

Also the photoshop generative fill feature doesn't work any more, even after the photoshop v25 update.

We have an enterprise account and nobody in the IT team knows who could be the Admin.

(please find attached two screenshot from Firefly and Photoshop message)

Thanks

[Preran]

This information, and ability to provide access is available only through administrators.

See https://helpx.adobe.com/enterprise/kb/contact-administrator.html for information on identifying your admin.

[Dustin360841273r20]

I'm getting this message too, but no one in my school district can figure out who the admin would be, so we're stuck in a loop of not knowing how to fix this. So who can I can contact to try to figure out who our admin is supposed to be?

[droopydog500]

Hello @Dustin360841273r20,

If you follow the instructions at the link above that Preran posted, does it list a name?

    droopy

[Dustin360841273r20]

It does not. 

[droopydog500]

Ok, someone in IT would need to track down who is assigned as administrator and contact Adobe support, if necessary, to assign someone [new] to that role. Another path is to find the person who pays the bill (in finance or procurement) and work from there.

    droopy

[Dustin360841273r20]

We've tried those methods already and still haven't had any luck. 

[droopydog500]

I suggest you ask IT to contact Adobe support for assistance.

[Dmytro Levytskyi]

I have the same problem. Any solutins beside contacting admin? I dont have that option

[Preran]

Not that I know of. If you are a Teams or Enterprise user, you will have to get in touch with your Admin to see if they have given you permissions.

[Vincent323324218wm9]

No admin to identify here either...  Is generative fill blocked all of a sudden?  It's very frustrating.

[CMass]

@Vincent323324218wm9  If you're getting the same error as @MaxAudible follow the directions in this article. If that doesn't help, please reach out to your IT department. 

How do I contact my Adobe administrator? 

[Andy26090457jy3o]

Hi there,

I'm getting this issue and I AM the admin. Tried contacting myself, but it seems i don't know how to fix it. We have K12, and this page says it should be default on (https://helpx.adobe.com/uk/enterprise/kb/adobe-firefly-for-k12.html#:~:text=Adobe%20Firefly%20genera....) 

The admin console isn't searchable, and careful digging hasn't uncovered any mention of FireFly and Generative Fill as an additional feature to switch on and off. 

Any help gratefuly received.

[Preran]

Hi Andy, 

Can you share your contact details with Carissa or I over a direct message? I will check with a team member to get in touch with you.

Thanks,

Preran

[PFI Group]

Where is a help doc for finding how to turn Firefly on as an Admin? The console is very hard to navigate, esp. on my iPhone.

[tracy_9129]

I am also getting this message, and I AM the adminisrator!  Now what do I do? I am loogged in as the admin, and still can't access, nor have I receivd any emails asking for access.

[droopydog500]

Hello @tracy_9129,

I am not an enterprise admin, so I do not have first hand experience, but I think this is the relevant help page:

• Creative Cloud for enterprise - free membership 

My best,
    droopy

[Kellie35940290imh7]

Crazy that this hasn't been sorted out yet. My IT support at school has no idea what I'm talking about

[droopydog500]

Hi @Kellie35940290imh7,

If you are getting use of Adobe apps from your school, someone has to be provisioning Adobe apps to the students/teachers. The people who do that might not know that they also have to provision Firefly. If they are unsure how to do this, they can contact their enterprise Adobe support. Unfortunately, neither we in the forum or Adobe can provision Firefly to enterprise users.

My best,

    droopy

[thxapproved2]

I AM the admin of our organization and I am searching all the help articles to see where I can even turn on the feature for my users. I've been through our account settings, packages, etc. and I can't find it and I can't find any real help Googling it either. Can someone help me find the settings?

Thanks

[Kevin Stohlmeyer]

@thxapproved2 where are you located? There is no provisioning needed in the Admin Console.

[droopydog500]

Hello @thxapproved2,

It might not be part of your plan. Please contact your Adobe representative and see if it can be added to your plan.

My best,
    droopy

[Kevin Stohlmeyer]

@thxapproved2 Can you check your Admin console? What product are you licensed under?

All Apps Pro Edition 4 is the Firefly verison.

If you are still under All Apps Pro - you wont see or have access to Firefly.