A font could not be added due to a conflict

[chrystalw92326235]

When I click to activate fonts, a message on the bottom of the screen pops up and says they've been DEactivated.  Then I get popups that say, "A font could not be added due to a conflict."

What is the answer for this?  I cannot use Adobe Fonts and no one seems to know the answer or care.  I've been on with support staff through the contact us app and they all do the same thing like maybe it will eventually work.

What is the answer?

[sebdea]

Hi,

Recently I have been experiencing errors with Adobe fonts. "A font could not be added due to a conflict". The problem is that I have LOTS of Adobe fonts that have this issue. But the most annoying is the font, Open Sans that I need for a project. Not all font versions have the same issues. Just the Bold Italic, Bold, Italic, Light, and Light Italic.

I have Windows 11. All applications including the Windows 11 are up-to-date.

I removed the entire OPEN SANS font family. I logged out from Creative Cloud. I restarted the computer, logged in to CC, and tried a fresh install of the Open Sans font family. I received the same error message on the same variations of the Open Sans.

I can see the entire Open Sans font family in Windows fonts. But I cannot access Bold, Italic, Bold Italic, Light, and Light Italic in MS Word as well.

I cannot replace the font in the project just because Adobe has issues installing some fonts.

Thank you in advance.

Sebastian

[sebdea · Accepted solution]

I fix it.

1. Uninstall fonts from CC.

2. Logged out from CC. Not sure it is of any help, but I did it.

3. Uninstall fonts from Windows using Setting - Personalization - Fonts - select OPEN SANS - click Uninstall.

4. Restart the computer.

5. Logged in to CC, and installed OPEN SANS font family. All are installed without any error.

Thank you.

Sebastian

[J. Million]

Thanks for this. This worked, but all I needed to do was uninstall the fonts first in Adobe CC, then uninstall the one in the Settings > Personalisation > Fonts panel (there was only 1 font remaining here after uninstalling from Adobe CC, and it was the weight that was in conflict and that I was having an issue finding).

Didn't have to restart or anything else.