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Activated Adobe Fonts are not syncing to apps.

Community Beginner ,
Jan 22, 2020 Jan 22, 2020

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I have activated a font in Adobe Fonts [TBUDRGothic Std ] but it is not syncing to After Effects or Illustrator.
I have tried restarting the machine, and also signing in and out of Adobe apps, but the font still isn't syncing.

Please advise

 

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correct answers 1 Correct answer

Community Beginner , Jan 23, 2020 Jan 23, 2020
I think i got to support by clicking the 'help' icon through my account the creative cloud web page. There's an option at the bottom for 'contact adobe' which opens a virtual assistant chat window, and i think entering my issue into that led to a support agent replying.

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New Here ,
Jan 23, 2020 Jan 23, 2020

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I am having the same issue with the Proxima Nova font. It won't even give me the option to access Adobe Fonts when I'm in Photoshop - it says Adobe Fonts is off, but I can't find anywhere to turn it on when it seems like it is on.

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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My issue is resolved now. An Adobe support guy went into my creative cloud app and toggled the Adobe fonts switch off and on, and then updated the sync settings (it was paused, apparently).

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New Here ,
Jan 23, 2020 Jan 23, 2020

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How did you get this support? I've been looking for a way to find this all over the place...

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Community Beginner ,
Jan 23, 2020 Jan 23, 2020

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I think i got to support by clicking the 'help' icon through my account the creative cloud web page. There's an option at the bottom for 'contact adobe' which opens a virtual assistant chat window, and i think entering my issue into that led to a support agent replying.

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Adobe Employee ,
Jan 24, 2020 Jan 24, 2020

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Hi there,

 

We are sorry to hear you are having trouble syncing Adobe Fonts. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/in/fonts/kb/troubleshoot-font-activation.html?

 

For immediate assistance, you may get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html

 

Thanks Michael, for sharing the solution that worked for you. 

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jan 25, 2020 Jan 25, 2020

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Hi,

 

That's what I did originally. Never worked. Photoshop still claims that Adobe Fonts has been turned off, and I can't find anywhere to turn it on. My fonts also display in the Creative Cloud desktop app, but none of my recently added fonts.

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