Activated one font and another shows up in apps.

New Here ,
Jun 01, 2021 Jun 01, 2021

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activated a font (neue haas groteske) in creative cloud but creative cloud instead activated "noto sans." I have double checked, and neue haas groteske shows activated and noto sans shows not activated, yet it shows up in my apps while the neue haas does not.

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Adobe Employee ,
Jun 01, 2021 Jun 01, 2021

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Hi Greg,

 

Sorry for the trouble. I am able to see the same in my Creative Cloud app. I would request you to please ensure your Creative Cloud app is updated. You may also try signing out of the Creative Cloud desktop, restart the machine and then sign back in. 

 

Let us know if that helps. 

 

Thanks,

Harshika

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New Here ,
Jun 01, 2021 Jun 01, 2021

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Sorry, tried all you recommended and more, cannot remove the unwanted fonts. 

 

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Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

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This is definitely strange. It shouldn't be supposed to be behaving like this. Could you please deactivate any fonts from either Neue Haas Grotesk or Noto: https://fonts.adobe.com/my_fonts  then sign out, sign back into the Creative Cloud app, and then try activating Neue Haas Grotesk again.
If that doesn't work, please run the log collector and send the logs with us over a PM.

 

We will try our best to help.

 

Thanks,

Harshika

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