Adobe Fonts are loading in CC apps on MacBook Pro

[maxine.catphe]

Recently I can no longer use fonts that I've activated in Adobe Fonts via the web. They no longer appear in Illustratior, Indesign or Photoshop. I have followed evry steps suggested by the Fonts User Guide : 

restart programs, restart computer, log out and log in again; nothing helps. Even if all fonts are deactivated in Adobe Fonts, nothing happens. The Fonts section of Creative Cloud app keeps loading forever. When I try to actived the fonts directly in the programs, it continues to load endlessly : I can't use the font. Please HELP! because I am working on a project where I need certain fonts that I don't get active now and therefore cannot continue with my work.

I'm working on a MacBook Pro 2021 and every programs are updated. 

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Fonts forum so that proper help can be offered.

[HARSHIKA_VERMA]

Hi maxine.catphe,

We are sorry to hear you are having trouble activating fonts. We have seen similar issue has been reported on M1 machine and there is a bug logged for it. We have seen below steps followed in sequence resolves the issue-

Please try re-installing the Creative Cloud app using the cleaner tool and then try to activate the fonts again.

Let us know if that helps.

Thanks,

Harshika