Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe Fonts Not Showing In Any App or CC App

New Here ,
Sep 24, 2021 Sep 24, 2021

Copy link to clipboard

Copied

I have had a CC Adobe for Enterprise license (All Apps) for several years now as part of my job. I had about 200-300 fonts activated. Working with them as of Wednesday, September 22. The following morning I logged on and only about 10 font families for 43 fonts are showing as activated. When going to Fonts web app to check or try and activate it says 310 Fonts available 2179 more if your subscribe to Adobe Creative Suite. As mentioned above I have an active license for All Apps. I have verified with my internal IT liasion that nothing has changed for my license and they confirmed it is an Adobe for Enterprise All Apps license. And from their end it shows Fonts as part of that subscription. 

I have tried all the tricks available to me such as rebooting the CC app, turning off and on the Fonts sync service, unchecking keep CC up to date, etc. Nothing seems to return my Fonts access. It is almost as if my Fonts account isn't recognizing my CC License. Yet according to our internal IT there is nothing they can find that would explain that. 


Customer Service chat told me it was an issue that my Cloud storage is full and I need to buy more storage. That isn't possible because 1 our account comes with 1TB of storage but internally we have never had access to the cloud storage as its function is turned off for security reasons. So it really cannot be full if we have never used it. 

Below are all my current versions of everything I am working with. 

I do not have the admin rights to uninstall and reinstall. Wanted to float it out to see if there are any possible reasons before I petition our internal IT to go about this as that is an all day process. 

Views

35

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation