Adobe fonts not showing up in Microsoft Office

[emmaa90588193]

Hi,

I've designed a visual identity for a client using Neue Haas Grotesk as their new font. They are Creative Suite subscribers and are able to activate the font and use it in InDesign, Illustrator etc, but neither of us can see the font in any of the Microsoft Office programs (PowerPoint, Word, Excel). We've activated the fonts months ago and restarted all programs multiple times, but Neue Haas Grotesk just doesn't show up in the font list. It's supposed to work seamlessly with Microsoft Office for Mac, right? Do they really have to buy the font as well, just to be able to use it in PowerPoint and Word?

[Bobby Henderson]

Have you opened the Creative Cloud desktop app and installed the fonts? In the past, when Adobe Fonts worked primarily via the Adobe Fonts website it only took adding a type family there for the fonts to show up in all applications installed on a Creative Cloud subscriber's computer. Things are a bit different now. Merely adding a type family at the Adobe Fonts website will make the fonts visible in Adobe apps. In order to make the added fonts visible to all apps on a computer you have to open the CC desktop app, open the fonts section, scroll through the fonts list and click the "Install Family" button next to added fonts that aren't already visible to all apps.

[emmaa90588193]

Wow, I didn't know that! I thought it was enough to activate the fonts via the browser. Thank you!

I've installed the fonts via the CC desktop app and restarted everything, but unfortunately the fonts still do not show up in PowerPoint, despite re-installing it 😞
Any ideas as to what I can try next? Thanks so much for your time.

[Bobby Henderson]

Is there anything unusual about the fonts you added? I don't use PowerPoint, so I don't know the application's possible limitations with font formats. Adobe Fonts has a growing number of Variable Fonts and even some SVG "Color" Fonts. I don't know if those kinds of fonts are compatible with PowerPoint. If you're adding normal OpenType fonts and they're not appearing in PowerPoint that would certainly be an odd problem. Are you seeing the fonts in any other non-Adobe applications?

[emmaa90588193]

Thank you! No, they're normal fonts (Neue Haas Grotesk), but none of the Adobe fonts show up in any of the Microsoft Office programs (PowerPoint, Word, Excel). They do however show up in other non-Adobe apps such as Text Edit. So I guess there's something wrong with the compatibility with specifically Office 365 for Mac (which wouldn't be a surprise, considering how poorly Microsoft's programs work for Mac users...).

[Lumigraphics]

I just tested this and the fonts work fine in Office 365. I'm on Monterey.

[emmaa90588193]

Ok, thanks! I'm on Ventura, maybe that's it? I also read in some Microsoft Community that there might be a problem if you have too many fonts installed, and I do have loads of fonts. But there was no solution to the problem 😞

[Bobby Henderson]

New Haas Grotesk. Its more Helvetica than Helvetica. Target uses it a lot in their advertising. The alternate lowercase "a" in the bolder weights is easy to spot.

Regarding number of fonts synced, it's usually best to only sync the type families you need at the time. It's pretty easy to add a type family that was previously removed.

[Trition]

Hi emmaa, did you find a solution?

I'm having the same issue. Font (DIN 2014) is installed, double double-checked this in the Adobe Creative Cloud app, but it won't appear in any office applications. For some of my colleagues, it works, and for some of us, it doesn't. All are working on Macs.

[emmaa90588193]

Hi! No, unfortunately not... I can still not see the font in any Microsoft Office apps. I even tried buying it as well, and disconnect the Adobe font, but that didn't work either! Very strange.

[Lumigraphics]

You may need to purge both Apple and Adobe font caches.

https://helpx.adobe.com/x-productkb/global/troubleshoot-fonts-mac-os-x.html

https://discussions.apple.com/thread/254703140?sortBy=best

https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html

[brunob69462766]

That's not strange, that's the business plan of Adobe. Same effect on my computers but I did not expect, that Adobe would give fonts within my Cloud Plan for other applications. This is a serious aspect for leaving Adobe subscriptions, that contains fonts.

[JF_DC]

I had a similar problem, making an Adobe font available in Mac Pages. Finally found the path and it should be easier. After logging in to fonts.adobe.com, finding and adding the font family for Adobe app use, I opened the Creative Cloud desktop app. Inside CC desktop I clicked the little "f" fonts button in the upper right corner. That should open to the first tab within fonts: "Added Fonts."

One very annoying thing is that (at least for me) the scroll list in Added Fonts has all the font sublists "open," so I first had to click on the grey arrows to the left to close them, for quicker scrolling. I then found the font in question, which was listed in three packages, the primary font + Condensed & Extra Condensed. To the right in each row, there is a button with a cloud download icon and the label "Install family." Clicking on that will install the font. I then restarted my Mac and when I opened a Pages document, the font was listed.

For purposes of this thread, I also just opened MS Word and saw that the font was available there too. Hope this method works for others.

[JF_DC]

Here are two screen grabs, showing a family that's yet to be installed and one where the "Install Family" button has been clicked and font is available for other non-Adobe, local apps...

[Bobby Henderson]

I do wish they could update the CC Desktop App to have better scroll bars for the Adobe Fonts list. The current scroll bars just don't work; they hide from the mouse cursor more than anything else. It would also be nice to have some kind of "expand all" and "collapse all" toggle for the fonts in the fonts list.

[robinb43262192]

THANK YOU!!!!

[Luciana37258666ds61]

Same thing here, Emmaa and Trition. The font (Ysans) is activated on on Adode Creative Cloud and the fonts only show on Adobe applications. I can't find the font on Power Point from Office 365 AND I can't find the "install" button on Creative Cloud 😕

[UE2340454783rh]

Solved it: 

First deinstall the font in the Adobe cc app - top row "f" icon
Then reinstall the font and install for usage on local apps on your computer