Adobe Fonts showing properly on screen, but not printing correctly

Report · Sep 19, 2023

Hello, Adobe Community!

I have a problem that Adobe Customer Support cannot seem to fix. Although I can see Adobe Fonts correctly rendered on the screen on my applications (InCopy, Word, Excel etc), they do not print properly, except if I generate a PDF first and print the PDF instead. As you can see from the picture, the Adobe font is substituted with another, and/or printed in a deformed/garbled fashion. There are no problems with standard macOS fonts, which print correctly regardless.

I am using a M1 MacBookPro with MacOS Ventura 13.5.2. My printer is a Brother HL-L6402DW, and I am using the latest driver available from the manufacturer - which is version 3.0.

I would appreciate your advice. I have no issues using AdobeFonts in my PC, which is connected to the same printer.

Many thanks,

I have disabled and re-enabled all the fonts, cleared the font cache and the problem remains. I have also tried using a different computer - the issue persists.

Report · Sep 27, 2023

Hi @Arlindo25793762vxn9

Had it ever printed these same fonts correctly in the past? To me this sounds like a printer driver issue probably related to incapatibilities caused by OS upgrades, esp. if this is an older printer. The workaround of converting to PDF and printing and the fact that the issue doesn't occur on the PC also both point to this.